ServiceNow - Production Support Lead

Role: ServiceNow - Production Support Lead

Location: Austin, TX

Full time

Required Qualifications:

• Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience
• Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.
• Strong experience in supporting ServiceNow Platform.
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).
• Experience in working on ServiceNow Production support projects
• Familiarity with integration concepts (API, Webservices, REST/SOAP).

Preferred Qualifications:

• Good to have - ServiceNow Certified System Administrator (CSA) certification.
• Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.
• Experience in ServiceNow upgrades and patching activities.
• Experience and desire to work in a Global delivery environment.
• Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.
• Analytical and communication skills.