At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description This role is responsible for the development, publishing, and production design of claims knowledge content to achieve organizational objectives. This team member be responsible for the design of modern delivery of information, as well as establish best practices and processes for knowledge, learning and on the job information for Claims employees. The individual will continuously evolve and improve the platform through metrics, user feedback and stakeholder collaboration.
This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.
Key Responsibilities
- Responsible for knowledge quality including various processes and standards
- Partners with content owners to determine the best way to present information to end-users and ensure both readability and searchability, while identifying ways to support embedding knowledge management into existing processes and strategies
- Ensures consistent look and feel, and modern delivery/standards of all content and resources
- Monitors metrics and provides reports, as well as enhances content based on data
- Responsible for onboarding and training new users, and growing engagement and training support
- Assist with the implementation of the knowledge management strategy
- Responsible for ensuring content adheres to defined and documented standards and guiding principles
Preferred Qualifications
- Technical writing skills and the ability to translate complex, specialized information into clear, accurate and usable instructions or explanations
- 2+ years of experience in knowledge management or related field
- Experience developing and publishing knowledge content
- Familiarity with modern content delivery standards and best practices
- Ability to ensure readability and searchability of content
- Experience using metrics and user feedback to improve content
- Strong written and verbal communication skills
- Experience onboarding and training users on knowledge platforms
- Ability to work collaboratively with stakeholders in a remote environment
- Detail-oriented with strong organizational skills
Supervisory Responsibilities
- This job does not have supervisory duties
Skills Communication, Knowledge Management, Organizational Skills, Technical Writing, Work Collaboratively
Compensation Compensation offered for this role is 0.00 - 0.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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