Help Desk Analyst (Part-Time)

Philadelphia, PA, US • Posted 11 hours ago • Updated 8 hours ago

Contract Corp To Corp

Contract Independent

On-site

$45 - $55/hr

Tri-Force Consulting Services Inc

Fitment

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Job Details

Skills

Access Control
Asset Management
Auditing
Backup
Budget
CCTV
Cloud Computing
Communication
Continuous Improvement
Cyber Security
Documentation
Endpoint Protection
Firewall
Firmware
Help Desk
IT Infrastructure
IT Operations
Identity Management
Incident Management
Invoices
Licensing
Management
Microsoft Azure
Microsoft Windows
Multi-factor Authentication
Network
Network Operations
Performance Metrics
Recovery
Recruiting
Regulatory Compliance
Reporting
SD
SLA
System Documentation
System On A Chip
System Security
Technical Support
User Guides
Virtual Private Network
Vulnerability Scanning
WAN

Summary

Title: Help Desk Analyst (Part-Time)

Client: The Enterprise Center

Location: 4548 Market Street, Philadelphia, PA

Note: On-site role for about 15-20 hours a week

Job Description:

IT Infrastructure & Network Operations:

Review network performance metrics including uptime, latency, and bandwidth utilization.
Validate SD-WAN, SASE, and Azure ExpressRoute connectivity.
Review firewall, VPN, and secure access configurations.
Confirm backup processes are running successfully.
Check network device health, firmware status, and alerts.
Identify capacity or infrastructure risks.

Azure Cloud & Identity Management:

Review Azure resource usage and monthly costs.
Audit Azure AD / Entra ID users, roles, and group memberships.
Review MFA and conditional access policies.
Remove inactive or unnecessary accounts.
Verify Azure backup, monitoring, and recovery processes.

Cybersecurity & Compliance:

Review MDR, SOC, and SentinelOne security reports.
Validate endpoint protection and EDR agent health.
Review vulnerability scan results and remediation actions.
Participate in monthly security review meetings with vendors.
Update security and incident response documentation.

Helpdesk & End-User Support:

Review helpdesk ticket volume and resolution metrics.
Resolve or escalate open support tickets.
Identify recurring user issues and implement preventative fixes.
Update end-user documentation and FAQs.
Perform device health checks on supported equipment.

Building Systems, Security & BAS:

Verify access control, CCTV, and BAS system functionality.
Review system logs and alerts for anomalies.
Confirm network connectivity for building systems.
Coordinate vendor maintenance or repairs as needed.
Ensure access permissions reflect current staffing and tenant needs.

Vendor & Service Provider Management:

Conduct monthly vendor service reviews.
Review SLA performance and outage reports.
Validate vendor invoices against contracts.
Track and resolve outstanding vendor issues.
Plan upcoming upgrades or maintenance windows.

Documentation & Asset Management:

Update network diagrams and system documentation.
Review IT and building system asset inventories.
Verify software and licensing compliance.
Document system changes and incidents.

Reporting & Executive Communication:

Prepare monthly IT operations summary for the EVP.
Report on uptime, incidents, helpdesk trends, and system risks.
Highlight budget impacts and upcoming priorities.

Planning & Continuous Improvement:

Identify infrastructure and security improvements.
Review lifecycle planning for IT and building systems.
Evaluate smart building and automation opportunities.
Define priorities for the upcoming month.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115907
Position Id: 8859513
Posted 11 hours ago

Company Info

About Tri-Force Consulting Services Inc

Since 2000, Tri-Force Consulting Services has been an MBE/SDB certified IT consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

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