L2 Applications Support with System Admin skills - Atlanta, GA | Raleigh, NC | Richmond, VA (Hybrid)
Note : Applications support is Key Please don t send just system admin resumes ..
Role: Tech Analyst / Engineer (4 Openings)
Locations: Atlanta, GA | Raleigh, NC | Richmond, VA (Hybrid)
Client: IBM
Purpose:
Seeking professionals with strong L2 experience on the development side to ensure operational stability, system administration, and effective support of application servers and agents. This role focuses on maintaining uptime, safeguarding data integrity, and driving improvements through proactive analysis and troubleshooting.
Key Responsibilities:
- Perform daily administration and L2 support for application servers and agents.
- Troubleshoot and resolve issues impacting application performance and stability.
- Analyze application-generated data to ensure accuracy and actionable insights.
- Collaborate with application teams to design and implement custom data collection strategies.
- Conduct root cause analysis (RCA) to enhance data quality and system reliability.
- Create and maintain detailed documentation for production tasks, configurations, and troubleshooting processes.
Core Skills Required:
- Strong L2 system administration and application support background.
- Hands-on experience in development-focused troubleshooting and issue resolution.
- Expertise in RCA and problem-solving within complex environments.
- Proficiency in data analysis and custom data collection design.
- Strong documentation and process standardization skills.
Seasoned Application Support Engineer with extensive experience in system monitoring, troubleshooting, and performance optimization. Skilled in leveraging advanced monitoring tools like Dynatrace, splunk and Nagios to proactively identify and resolve system issues, ensuring optimal uptime and performance. Proficient in Linux, AWS, Jenkins, and MySQL, with a strong ability to conduct root cause analysis (RCA) and implement effective solutions to enhance system reliability
Application Monitoring:
- Migrated legacy Nagios alerts to Dynatrace SaaS, significantly improving visibility into AWS-based microservices.
- Automated log analysis using Splunk, reducing manual triage time by 50%.
- Experience supporting Java-based production applications.
- Proficient in log analysis using tools like Splunk.
- Experience with Java debugging tools such as jstack, jmap, and jstat.
- Hands-on experience with application servers like Tomcat.
- Familiarity with Java build and deployment tools like Jenkins for CI/CD automation.
- Experience in monitoring API failures, exception handling.
Technology & Cloud Expertise:
- Proficient in a wide range of technologies, including cloud platforms, operating systems, networking protocols, and application deployment tools.
- Understanding of cloud-based SQL solutions such as AWS and SQL Database.
- Familiarity with DevOps principles and practices.
- Analyze Dynatrace application performance logs/metrics and work towards resolution.
- Created a custom dashboard in Nagios for monitoring the system's overall health.
- Designed custom Dynatrace dashboards and integrated alerts with ITSM tools for streamlined issue tracking.
- Cut false alert volume by 25% by refining alert thresholds and event correlation logic.
SQL & Database Management:
- Proficient in SQL and SQL Server with experience in performance check, indexing, and query.
- Provide technical support for SQL applications to internal and external customers.
- Proven ability to troubleshoot and resolve complex SQL application issues.
System Administration & Automation:
- Strong experience in Linux system administration, including user management, process control, and file system management.
- Proficient in shell scripting (Bash) for automating system tasks, log analysis, and performance monitoring.
- Strong background in performance monitoring and alerting using Dynatrace, AWS CloudWatch, and other APM tools (e.g., Splunk, New Relic, AppDynamics).
- Skilled in system performance tuning, resource monitoring using tools like top, htop, vmstat, iostat, and netstat.
- Skilled in implementing system upgrades and patches while maintaining system stability.
Software Development & DevOps:
- Experience in integration testing, Agile, and Scrum practices.
- Hands-on experience with source code management systems such as GitHub, Bitbucket.
- Familiarity with project management tools such as JIRA, Slack, Flock, and MS Teams.
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