Business Analyst with CC&B (15+ years exp.) (100% Remote)
Remote • Posted 7 hours ago • Updated 6 hours ago

360 Degree Cloud Technologies LLC
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- CC&B
- Oracle CC&B
- Call Center
- Back Office
Summary
Position: CC&B Business Analyst
Location: 100% Remote
Duration: Long Term
- Expert of CC&B
- Self Driven problem solver (go getter)
- Strong communication skills
- Manages expectations well
Here s the High Level JD:
Job Responsibilities
Ideation:
- Work with business organizations to guide/provide input regarding enhancement feasibility
- Using business process knowledge, proactively look for opportunities for system enhancements
- Evaluate and provide input to business needs and requirements
- Prepare estimates for customer requests
- Prepare preliminary mockups and designs
Project:
- Analyze/assemble Functional/non-Functional requirements
- Provide technical expertise and assistance in designing, testing and developing applications
- Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
- Prepare final functional requirement and functional design document
- Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
- Provide Subject Matter Expert support to developers and testers
- Work with business to document and analyze project change controls
- Support stabilization of deployed code
Maintenance:
- Troubleshoot potential system issues to determine if there is a defect
- Analyze production defects, identify business and system impacts and quantify problems
- Contribute to defect troubleshooting and solution design
- Assist business and technical teams with adhoc requests
- Provide functional expertise to clients for resolving business issues
Qualifications
Minimum:
- Bachelors Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
- 8 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
- Experience in project participation, high complexity
Desired:
- Working knowledge of relational databases (SQL experience)
- Working knowledge of UML
- Be able to work independently but within the framework of the team and product
- Be able to work well within a team setting
- Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
- Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
- Excellent verbal and written communication skills
- 6 years of experience with Oracle CC&B applications, and data modeling
- Experience dealing with Call Center and/or Back Office centric business
- Understanding of database
- Dice Id: 91171191
- Position Id: 8862093
- Posted 7 hours ago
Company Info
At 360 Degree Cloud, our mission is to help businesses unlock the true power of Salesforce, transforming the way they operate, innovate, and grow. As a Salesforce Summit Partner, we are more than just consultants—we are enablers of digital excellence, helping organizations maximize their Salesforce investment through expertise, automation, and AI-driven intelligence.
We empower businesses to go beyond standard CRM usage and leverage Salesforce as a strategic growth engine. Our vision is to be the most trusted and forward-thinking Salesforce partner, delivering solutions that seamlessly integrate AI, automation, and data intelligence—so businesses can focus on what they do best.
Every solution we design is built to enhance efficiency, drive engagement, and unlock new revenue opportunities.
Our Expertise in Salesforce Salesforce Implementation & Customization – Tailored to business needs.
AI & Automation – Intelligent workflows with Agentforce & AI-powered CRM.
Industry-Specific Solutions – Retail, Energy, Nonprofits, Financial Services & more.
Data Migration & Integration – Seamless, secure, and scalable transitions.
AppExchange App Development – Scalable, high-performance apps.
We are also committed to covering the entire IT ecosystem, enabling businesses to scale with custom software development, AI/ML solutions, cybersecurity, IT outsourcing, cloud migration, and mobile & web application development.
With 360 Degree Cloud, innovation meets execution. Whether you're looking to scale your Salesforce operations or redefine your IT strategy, we bring the expertise, technology, and vision to make it happen.
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