Senior VTC Technician

Req ID: 38861

Summary

Senior VTC Technician

Ft. Belvoir, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The Senior VTC Technician shall be responsible for daily management of site VTC and conference room systems, like scheduling VTC with external sites, problem resolution, and configuring rooms to meet requirements for scheduled conferences.

Responsibilities

• Perform video capturing and transfer video to a media streaming server.
• Perform troubleshooting of VTC and conference room equipment and execute repair or initiate trouble ticket to appropriate office for support of components and connections external to the site VTC system.
• Perform routine performance testing to ensure VTC and other conference room equipment computer workstations operate at optimal performance and capacity.
• Resolve system operational problems by troubleshooting and performing fault isolation.
• Schedule AV/VTC sessions, maintain a call schedule, and coordinate reservations and scheduling of AV/VTC services with outside agencies for executive level users.
• Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC/presentation sessions.
• Provide client training and training on control, interfaces, and use of the audio/visual and VTC equipment.
• Act as equipment custodian and perform inventory asset management and accountability functions.
• Conduct site surveys to establish AV/VTC systems and equipment customer requirements.
• Draft Standard Operating Procedures (SOP) for VTC operations.
• Troubleshoot systems failures and accessibility problems, monitor system performance, and track usage.
• Develop and deliver a trend analysis of system load, usage, and response.
• Perform system security functions, including system security plans.
• Operate, schedule, facilitate, and maintain SBU and SECRET common-user VTC Studio.
• Provide interface access for VTC and secure telephone equipment and provide design and installation advice and technical support.
• Operate and maintain a VTC Bridge (switch) within the common-user VTC suite to allow multiple sessions and multiple users per session.
• Train other information technology professionals.
• Complete annual company and customer training requirements.
• Record labor hours daily.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent
• A BA/BS degree is preferred
• 5+ years of relevant work experience
• 8+ years of supervisory/managerial experience
• Computer Environment and Security+ IAT Level II certifications required
• Top Secret required with SCI eligibility

Knowledge, Skills, and Abilities:

• Supervisory/managerial experience commensurate with the position requirements.
• Working knowledge and experience in configuring Tandberg/Cisco Codecs.
• Understanding of basic networking.
• Experience with multi-security classified and unclassified IP video teleconferencing.
• Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
• Must have the ability to communicate with others effectively, both orally and in writing.
• Must have the ability to attend all customer in-person meetings and conferences as requested.
• Ability to multitask in a high-stress, performance-based environment.
• Ability to establish priorities and meet established deadlines.
• Maintain a high level of integrity and accountability.
• Possess strong problem-solving and leadership skills.
• Ability to work nights, weekends, and holidays as needed.
• Ability to travel CONUS and OCONUS up to 10% as required.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program