CRM Lead

San Jose, CA, US • Posted 13 hours ago • Updated 13 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

Travel Required

On-site

65+

XADEL IT INC

Fitment

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Job Details

Skills

Analytics
Cloud Computing
Customer Relationship Management (CRM)
Customer Experience
Customer Service
Fusion
Genesys
JavaScript
MuleSoft
Communication
Leadership
Management
Middleware
Oracle EBS
Oracle Fusion
PHP
Reporting
Oracle

Summary

Hi,

Position: Oracle Fusion CRM Lead

Location: San Jose, CA

Duration: 6+ Months

Fusion experience is a must.

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2C Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91131502
Position Id: 8856986
Posted 13 hours ago

Company Info

About XADEL IT INC

Xadel IT works closely with our clients to understand their technical staffing needs and to meet those needs with only the most qualified IT professionals. We employ a proven methodology for the selection of talented consultants from the vast pool of resources available in today’s competitive labor market.

We specialize in creation of high quality IT-based Business Management Solutions; Workflow and ERP Solutions; Custom Software Development Solutions; Application Development, its Integration and Implementation to companies of all sizes resulting in better, faster, and more meaningful results.

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