Help Desk Technician ($25-40/hr)
Cranston, RI, US • Posted 2 hours ago • Updated 2 hours ago

Complete Staffing Solutions
Dice Job Match Score™
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Job Details
Skills
Summary
Location: Cranston, RI
Hours: Mon - Fri 8:30a - 5:00p
Pay range: ($25-40/hr) Depending on experience
Qualifications:
- 3+ years of experience with computer networking/consulting industry.
- Experience with the Microsoft 365 suite of applications (including SharePoint, Teams, OneDrive).
- Practical experience with PC Troubleshooting, MS Office application support, and peripheral support
- Knowledge of Active Directory, DHCP, and DNS.
- Knowledge of Microsoft Exchange / Office 365 email configuration and usage.
- Knowledge of NAS and SAN solutions.
- Disaster Recovery planning and implementation with cloud backup solutions (Barracuda or similar).
- Strong technical support and troubleshooting skills.
- Experience in configuration, implementation, and support of system backup software, appliances, and services.
- Organized and detail oriented with excellent verbal and writing communication skills.
- Ability and desire to learn networking, security, and server technologies.
- Ability to work both collaboratively and in independently.
- Ability to balance and prioritize the needs of multiple clients in a fast-paced environment.
- Ability to develop and maintain clear process and network documentation.
- Experience with remote monitoring and management tools.
- Working with ticketing software and remote management utilities
- Identify and respond to user questions, issues, and technical support needs.
- Employ system analysis techniques to create needs assessments, consult with clients to determine business needs and goals, hardware and software requirements and system specification. Design comprehensive IT solutions to meet those needs and goals.
- Implement and test client systems as required to meet business and technical specifications. Document client technology infrastructure to facilitate training and support activities.
- Provide support to client on any aspect of their system, following industry best practice standards.
- Independently prioritize work and schedules to accomplish objectives and assure high levels of services and quality of work.
- Resolve client hardware and software errors via remote, telephone, and onsite support (local travel to clients is required).
- Maintain accurate incident report details and documentation in an established ticketing system.
- Dice Id: 10529939
- Position Id: 33859
- Posted 2 hours ago
Company Info
About Complete Staffing Solutions
We understand that the job search process can be daunting, and we are dedicated to alleviating the stress and uncertainty that often accompanies it. Our approach is centered on a comprehensive understanding of both your skills, qualifications, and aspirations, as well as the specific needs and culture of the companies we collaborate with.
To begin with, we prioritize building strong relationships. By taking the time to listen and understand their career goals, preferences, and personal values, we can better align them with opportunities that resonate with their professional journey. This personalized approach allows us to go beyond a simple match of skills and job requirements; we aim to connect individuals with positions that align with their long-term aspirations and cultural fit.
We take into consideration many factors, from technical skills and experience to soft skills and cultural fit, ensuring that when we present to you to prospective employers you are not just qualified but are also likely to thrive in a new role. This commitment to precision in our matchmaking sets us apart, offering a more nuanced and effective approach to recruitment.
Finally, our dedication extends to providing ongoing support for both you and our clients. We don’t consider our job done once a match is made; instead, we foster relationships that go beyond the hiring process. This commitment to the success and satisfaction of both parties ensures that our candidates not only find a job but also embark on a fulfilling career path, while our partner companies benefit from employees who contribute positively to their organizational goals. In essence, our commitment to finding the perfect job match is a holistic and enduring process that prioritizes the long-term success and satisfaction of both candidates and employers alike.
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