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STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
The Level II IT Support Technician provides on-site desktop and technical support in a fast-paced work and studio campus environment. This role is responsible for troubleshooting Windows and basic Mac systems, supporting end users with desktop, laptop, and mobile device issues, and delivering high-quality customer service. The technician works independently while managing service requests and ensuring reliable technology operations across multiple locations. Flexibility and professionalism are essential due to dynamic scheduling and campus-wide support needs.
Location & Work Type
Location: New York City, New York
Work Type: Onsite
Key Responsibilities
Provide Level II desktop support for Windows 10 and MacOS environments.
Troubleshoot and resolve desktop, laptop, and mobile device issues.
Interface directly with end users to diagnose and resolve technical problems.
Configure smartphones and provide mobile device support as needed.
Set up desktop equipment and ensure proper access to applications, software suites, and domain resources.
Travel throughout the campus and studio locations to support users, including frequent outdoor walking.
Track, update, and maintain service tickets using ServiceNow.
Report technical challenges or roadblocks to management in a timely manner.
Deliver professional, customer-focused support while working independently and unsupervised.
Provide coverage on occasional weekends as needed, with weekday schedule adjustments.
Qualifications
Required:
Experience troubleshooting Windows 10 environments and basic MacOS systems.
Hands-on experience supporting desktop and laptop hardware and software.
Ability to work independently in a fast-paced, on-site environment.
Strong interpersonal and customer service skills.
Professional, mature, and dependable work ethic.
Ability to walk extensively across large campus and studio locations.
Preferred (Optional):
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Additional Details
The base range for this contract position is $22.50 - $32.50 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together!
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