Tier 2/3 Systems & Network Support

-Looking for Tier 2 with room to grow or Tier 3 that is ready to go out of the gate.

-Wants blend of Network and Systems, but systems is preferred vs. pure network experience.

-Will also be doing standard desktop support as a given.

-In office tickets as well as reimbursed local client travel for onsite clients.

MUST HAVES

• Be Positive and provide fantastic customer service to our clients and staff
• Strive for Personal Accountability
• Take direction and constructive criticism with a positive can do attitude
• Communicate effectively utilizing various mediums, including phone, email, and a service ticketing system.
• Effectively document time and client IT environments, applications, and resolution steps in our document management system
• Collaborate with other team members to resolve IT issues and escalate matters when needed
• Pay attention to detail and complete tasks per defined process
• Design, scope, plan, and execute complex technology projects in a professional and timely manner
• Ensure all Service Level Agreement Targets are met
• On a rotation basis, provide after-hours Customer Support.
• Travel to client sites to provide IT service if needed/ assigned
• Learn our company s way of delivering world-class service to ensure alignment with our team, including our technologies, processes, and metrics for success
• Have a flexible attitude, be creative, and have fun!

QUALIFICATIONS

• The successful candidate must have at least 5 years of hands-on experience managing business-class network infrastructure.
• One or more technical certifications

Technical Experience:

• Remote Experience managing/troubleshooting Microsoft server OS
• Proficient with Entra and Active Directory administration and Group Policy management
• Proficient with PowerShell scripting
• Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
• Proficient in managing and configuring Hyper V
• Proficient in configuring/troubleshooting Fortinet Firewalls
• Proficient in configuring/troubleshooting network switching, including VLANs
• Experience with Backup/Disaster Recovery with Datto
• Experience with Datto RMM and other remote management tools

Key Soft Skills:

• Strong Communication Skills
• Awesome Customer Service
• Passionate about documentation, standards, and process
• Live and die by checklists