IT Support Specialist (Contract-to-Hire)
Great opportunity to join a fast-paced technology environment where you ll provide hands-on support and build strong relationships across the organization.
What You ll Do:
Split time between on-site support (approx. 60%) and remote assistance (phone, chat, email)
Participate in weekly help desk rotation (8 hours/week of call queue coverage)
Resolve Tier I technical issues and service requests
Triage and escalate more complex incidents to senior support teams
Troubleshoot hardware, software, and network connectivity issues
Confirm resolution with end users and properly document updates in the ITSM platform
Collaborate with infrastructure, security, systems, and application teams
Follow IT and security standards, policies, and procedures
Create and maintain internal knowledge articles
Support ongoing process improvement efforts within IT
Manage multiple tasks with responsiveness and strong time management
Take on special assignments as needed
This role is a 6-month contract-to-hire position that provides deskside support across multiple office locations, primarily in Boston and Brookline. Flexibility is required for occasional on-call work, weekend maintenance, and 3 5 hours of overtime a week. Excellent path for growth and skill development.
What You ll Bring:
3+ years of technical support experience
Experience supporting Windows OS, MS Office, and Active Directory
Ability to image/configure new devices and reimage systems as needed
Base knowledge of networking basics and troubleshooting
Ability to verify device encryption and work with spam filtering tools
Strong customer service and communication skills
Reliable transportation, valid driver s license, and ability to move equipment between sites
Able to pass standard background/drug screening (excluding marijuana)
Benefits (upon conversion to full-time): Medical, dental, vision, life, disability, FSA, and 401(k) with company match.
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