TITLE: Windows Support Specialist
LOCATION: Neenah, WI fully onsite
ANTICIPATED DURATION: 12-18 months
RATE: $32-40/hr W2
Responsibilities:
- Support the day-to-day operations of PCs, servers, and networking equipment for the manufacturing location
- Coordinate small to medium-sized IT projects for the plant and contribute to large IT projects
- Install and support network equipment, including handheld RF scanners
- Coordinate or perform server installations, upgrades, and maintenance
- Manage PC support, imaging, troubleshooting, and inventory through Service Now
- Support and manage multi-function device and printer fleet
- Install and support unified communications equipment
- Assist with mobility services and new equipment requests
- Document and coordinate IT hardware surplus processes
- Provide operational support for computer systems and applications at the site
- Lead planning and execution of cyber and infrastructure projects
- Manage local infrastructure vendor work and ensure system compliance
- Review and control access to sensitive areas
- Maintain the site IT Business Continuity Plan and 1-3 year IT plan
- Act as liaison between the mill and centralized technology teams
- Support site IT administration and onboarding procedures
- Educate users on available technologies and manage communication for technology implementations
- Demonstrate customer service and problem-solving skills
Requirements:
- College Associate Degree
- 5 years of relevant experience with demonstrated skills or 7-9+ years of applied experience
- Troubleshooting skills for computer issues
- Familiarity with Windows XP/7/10/11, Windows Server, SQL Server, Cisco Networking, LAN and Wireless networks, Firewalls, Microsoft Office, Office 365, SharePoint, smartphones, and tablets (iOS, Android)
- Experience with Service Now ticketing system for incident and request tracking
The hourly pay rate range for this position is $32.00 to $40.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to
If you require assistance or an accommodation in the application or employment process, please contact us at
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at
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