Senior Manager, Product Management, Associate Experience Product
Job Description Capital One is a technology-driven and customer-focused company reaching millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration, changing the way our colleagues work, and delivering great experiences for our customers.
As a Senior Manager Product on the Associate Experience team, you will be part of a core team defining and delivering on the product strategy that creates the best possible experience for 70K+ Capital One employees everyday. You will lead a strategy to weave together best-in-class hardware, software and ML/AI products to empower our customers, the Capital One workforce with next-generation technologies and products.
This role represents the needs of the customer to inform our product roadmap, ensuring we are building and delivering measurable improvement for our customers and achieving target business outcomes. You will be responsible for strategy and feature definition and development in partnership with our technology teams.
The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs; they are excited about how to unlock product insights through a deep understanding of the customer journey and can then take that data to present a compelling strategy to build buy-in with partners. They are comfortable in conversation with engineering and data science teams as well as stakeholders and senior leaders.
Technical Product Managers engage with developers, business leaders and stakeholders, and build technical product vision, strategies and roadmaps, driving objectives throughout the entire product lifecycle. Your expertise and insights will improve Capital One's Associate experience. This role is integral to driving technology innovation and better customer experience at Capital One.
Specific responsibilities include, but are not limited to: - Define user requirements, strategy and prioritization
- Develop and communicate the product vision and strategy for key components and features.
- Responsible for direct ownership of products including customer and product definition, design, monitoring, governance and alignment of key stakeholders.
- Understand the needs of business stakeholders, data scientists, engineers and Capital One customers.
- Prioritize the product backlog to maximize business and customer outcomes.
- Incorporate design thinking and analytics to inform product design.
- Enable collaboration and ensure communication between teams.
- Maintain a healthy backlog of work and play a critical role in many agile ceremonies.
- Support the team with escalation and resolution of impediments.
- Collect and analyze data to make data driven decisions on product strategy and design.
- Make hard trade-offs to achieve goals
As a Senior Manager, Product Management within the Associate Experience organization, you'll have access to: - A suite of products that support the associate experience. Capital One is reimagining the internal associate experience and this product manager will be directly responsible for impacting the change and driving measurable, key results through an existing product suite, with opportunities to expand the portfolio based on business and user needs.
- This product manager will work directly with our tech teams and design partners to enable the various goals across our different lines of businesses. This associate should be energized about enabling our internal partners to deliver better experiences for our associates.
- Assisting in the strategy and product roadmap for the experience of multiple products
- Communicating roadmap and business impact with tech teams and lines of business
- Working with tech team and Agile partners to define stories, build, and execute against product roadmap
- Building connections across lines of business and understand their various goals
- Continuously optimizing and improving our app metrics strategy with lines of businesses to better serve their needs
- Working with our Design and User Research partners to inform app and web component development strategy and user experience for the products
- Driving and measuring value of the product suite solutions
- Mentoring team members on all aspects of the product mindset lifecycle and process
We want you if you are: - Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
- Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you..
- Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.
- Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
- Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
- Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
Capital One Product Framework :
In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications: - Bachelor's Degree or military experience
- At least 5 years of experience working in Product Management
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
- A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications: - MBA or Master's degree
- At least 5 years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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