ServiceNow Engineer

Position: ServiceNow Engineer 
Location: Remote
Duration: Long Term

Job Summary:
We are looking for a ServiceNow professional with hands-on experience in ServiceNow ITOM and ITSM modules. The ideal candidate will be responsible for managing CMDB, Discovery, and supporting IT service management processes to ensure accurate infrastructure visibility and smooth IT operations.

Key Responsibilities:

• Implement, configure, and support ServiceNow ITOM and ITSM modules
• Manage and maintain the ServiceNow CMDB, ensuring data accuracy and integrity
• Configure and support ServiceNow Discovery for infrastructure and application mapping
• Support ITSM processes such as Incident, Problem, Change, and Request Management
• Work with stakeholders to understand requirements and provide ServiceNow solutions
• Troubleshoot issues and provide ongoing platform support and enhancements.

Required Skills & Qualifications:

• Hands-on experience with ServiceNow platform
• Strong knowledge of ITOM, CMDB, Discovery, and ITSM
• Experience with ServiceNow workflows, business rules, and integrations
• Good understanding of ITIL processes
• Strong communication and problem-solving skills

Preferred Qualifications:

• ServiceNow certifications (ITSM, ITOM, or CSA)
• Experience working in enterprise IT environments