VP Cloud Network Engineering and Operations

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Core Responsibilities:

• Design, build and run ServiceNow's global network. This includes our global backbone, peering infrastructure and in data center network fabric.
• Lead an organization implementing a hybrid infrastructure crossing both physical and cloud offerings.
• Engineering ownership for delivery and operation of internally engineered software load balancers which serves all customers.
• Owns strategy for future physical network design, proper integration of network services to Kubernetes based services, and deployment of future software defined networking services.
• Develop and maintain KPI based performance goals and service uptime requirements for all network services
• Own future strategy of defining a next generation network that can support the dynamic requirements of the business today along with adapting to changing requirements.

Qualifications

Other capabilities/characteristics

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Needs to be deep technically and able to represent up and down the stack to customers pre/post sales
• Experience with global network connectivity dynamics including peering, international backbone operations and country regulatory requirements.
• Ability to run a crisis bridge - this is an exec technical ops leaders skill set that requires the ability to quick determine when problem solving is off track and intervene to direct traffic where required.
• Proven experience evaluating and taking action to uplevel teams where needed.
• Experience leading a 130 person global org that spans design/build/run for engineering
• Deep experience in hyperscale network concepts (AWS, Google Cloud Platform, Azure)
• Experience across the network stack (routing, switching, security, load balancing, etc)
• Mix of technical acumen and leadership skillset

For positions in this location, we offer a base pay of $274,100 - $465,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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