Please find the job description below and if you are interested, kindly share your updated resume with contact details...
Required skills and experience:
1. Ability to monitor and report on statuses of endpoints utilizing SCCM/MECM & Intune.
2. Understanding of Networking and Active Directory.
3. Advanced knowledge of Microsoft Windows 10, Mac OS, Intune, Autopilot, SCCM/MECM, JAMF, and other endpoint management solutions
4. Advanced knowledge of ISS Microsoft Office products (O365, Office 2016, Outlook, Exchange and OWA).
5. Understanding of project plans, presentations, procedures, diagrams, and other technical documentation.
6. Understanding of Networking protocols and standards: DNS, DHCP, WINS and TCP/IP, etc.
7. Ability to work independently with minimal supervision as well as in a team environment.
8. Ability to follow escalation procedure within the TSD Team and under the ISS umbrella.
9. Establish standards and procedures for best practices, enabling commitments to established SLA s.
10. Ability to research and test new technologies and processes.
11. Demonstrate ability to develop creative solutions to complex problems.
12. Understanding of various Desktop Management Systems such as anti-virus software, patch management, full disk encryption, SSO/Tap-Badge (Imprivata) software and software delivery.
13. Ability to prioritize, organize, and execute work assignments.
14. Ability to communicate the status of various systems to management, leadership and/or support personnel.
15. Ability to skillfully react to a fluid and constantly changing work environment.
16. Ability to train, delegate and review the work of staff members.
17. Advanced knowledge of ticketing systems (ServiceNow).
18. Strong technical abilities with excellent communication and interpersonal skills.
19. Advanced knowledge of cloud computing (Azure, Intune, Autopilot, DaaS, Box, OneDrive).
20. Advanced knowledge of standard desktop imaging and upgrade procedures; SCCM/MECM/MDT, Intune, OSD, PXE, thin vs thick images.
21. Advanced knowledge of VPN remote software and RDP setup.
22. Advanced knowledge of Windows and Citrix based printing.
23. Understand ITIL overview and tier structure support using ticket tracking system.
24. Advanced knowledge of Apple OSX and iOS operating systems and platforms.
25. Advanced knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, Azure Virtual Desktop, Windows 365, Amazon Workspaces).
26. Advanced knowledge of IT Security applications (Cisco AMP, Aruba OnGuard, DUO, FireEye, Windows Defender, Windows BitLocker, Checkpoint Encryption and USB allowlisting).
27. Must have a valid driver license.
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