Technical Analyst 3-Support (U.S. Citizenship Required)

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The Support Engineer will provide technical expertise and customer-facing support for Oracle Analytics Cloud (OAC) and Fusion Data Intelligence (FDI). This role is responsible for troubleshooting complex issues, assisting customers in solution adoption, and ensuring a high-quality support experience. The ideal candidate has strong analytical skills, experience with Oracle Cloud applications, and a passion for resolving customer challenges.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 4+ years of experience in a technical support or analytics engineering role.

Hands-on experience with:

• Oracle Analytics Cloud (OAC) - dashboards, RPD modeling, data visualization
• Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP) - pipelines, transformations, orchestration
• SQL, data warehousing, and performance tuning
• Familiarity with Oracle Cloud Infrastructure (OCI) services such as Object Storage, Data Integration, and Autonomous Database.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication and customer-handling abilities.

Soft Skills:

• Customer-first mindset with empathy and patience.
• Strong collaboration and cross-team communication abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Attention to detail and a structured approach to problem-solving.

Nice to have:

• Experience Supporting Oracle Fusion Applications (HCM, SCM, ERP, CX).
• Working knowledge of REST APIs, JSON payloads, and data integrations.
• Python or scripting experience for debugging and automation.
• Knowledge of incident management tools (e.g., MOS, ServiceNow, Jira).
• Oracle certifications in OAC or FDI.

Responsibilities

As a Sr. Support Engineer, you will Serve as a primary contact for customer issues related to Oracle Analytics Cloud (OAC) and Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP).
Troubleshoot and resolve technical problems involving dashboards, data models, pipelines, BI Publisher, RPD modeling, and semantic layers.
Diagnose issues related to data ingestion, ETL/ELT processes, FDI pipelines, orchestration jobs, and data refresh failures.
Analyze log files, error messages, and system performance metrics to identify root causes.
Work closely with Oracle Fusion Applications teams to understand data flows, subject areas, KPIs, and data lineage.
Support customers in configuring and optimizing OAC and FDI features, including data modeling, visualization, and pipeline orchestration.
Collaborate with product development teams by documenting defects, enhancement requests, and providing actionable insights.
Guide customers through best practices for security, performance tuning, and data governance.
Prepare knowledge articles, FAQs, troubleshooting guides, and technical documentation.
Ensure SLA compliance and deliver high-quality communication throughout the support lifecycle.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.