Nice CXone Architect//Remote

• Posted 20 hours ago • Updated Just Now

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Job Details

Skills

High-level Design
Level Design
Data-flow Diagrams
Routing
Scalability
High Availability
Disaster Recovery
ACD
Interactive Voice Response
Customer Relationship Management (CRM)
Enterprise Resource Planning
WFM
Quality Management
Quantum Mechanics
SOAP
Telephony
Migration
Roadmaps
Risk Management
Regulatory Compliance
Scripting
Artificial Intelligence
Analytics
Customer Experience

Summary

Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
Ensuring scalability, high availability, disaster recovery, and compliance in architecture
Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
Support telephony integrations
Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
Ensure adherence to best practices for performance, security, compliance, regulatory standards.
Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
Drive AI/automation/analytics enhancements across the CX stack.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91122944
Position Id: 2026-7549
Posted 20 hours ago

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Nice CXone Architect//Remote

Dice Job Match Score™

Job Details

Skills

Summary

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