Service Desk Associate

Job ID: 2600692

Location: REMOTE WORK, TN, US

Date Posted: 2026-01-23

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: Yes

Description

The TCloud Service Desk, based out of Oak Ridge, Tennessee, currently has an opening for the position of Technical Services Associate. Our Service Desk serves as first point of contact for the Treasury Cloud environment, ensuring 24 by 7 support is available for customers. Account lifecycle, priority incident management, direct engagement with customers in support of their AWS, Azure, or OCI deployments will be the focus of agents working this desk.

Candidates must be flexible to work any within our hours of operation, 24 hours a day, 7 days a week, 365 days per year. Work from Home first environment.

Qualifications

High school diploma or GED
Ability to pass Public Trust background check
4 years of technical support experience in a call center environment in lieu of degree.
Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations
Proven experience providing effective and professional communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat
Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and get along with teammates
Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software
Interpersonal skills with excellent written and oral communications, including ability to document work performed clearly and accurately in electronic ticketing system
Solid understanding of IT concepts/practices and comprehensive knowledge of cloud compute.
Experience using Microsoft Office and Windows 10 OS in an enterprise environment
Experience with account administration and password resets in a Microsoft Active Directory environment.
Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and support tools provided to follow issues through to a proper resolution.
Teleworking capability required (must have homework space, high-speed Internet, and compatible Windows computer).

DESIRED SKILLS:
Microsoft Active Directory and DFS experience, Powershell
Microsoft Azure/Entra familiarity
Technical certifications such as A+, N+, Sec+
Technical writing
Knowledge of help desk software and tools
Familiarity with AWS, Azure, & OCI

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

---

• Dice Id: 10111346
• Position Id: 2600692
• Posted 2 hours ago