Junior IT Support Engineer Infrastructure & Mobility

Role name: Junior IT Support Engineer Infrastructure & Mobility
Work site: Richmond, VA (Onsite)
Duration: 3+ Months

Job Summary:
We are looking for a motivated and quick-learning IT Support Engineer to assist with infrastructure upgrades, application setup, and mobile device configuration. This is an excellent opportunity to gain hands-on experience in a dynamic production and warehouse environment.
Key Responsibilities:

• Windows Infrastructure Support
• Assist in upgrading Windows operating systems
  Support software installation, application setup, and basic testing.
• Verify application connectivity at warehouse locations.
• Mobile Device & Intune Support
• Participate in Intune migration for iPads.
• Configure business applications on iPads and perform functionality testing.
• Coordinate with production floor users to ensure successful deployment.

General IT Support

• Provide basic troubleshooting and debugging support for hardware and software issues.
• Document setup procedures and assist in maintaining deployment logs.
• Communicate effectively with team members and end-users to resolve issues.

Qualifications:

• Recent graduate in Computer Science, Information Technology, or related field.
• Familiarity with Windows OS, iOS devices, and basic networking concepts.
• Willingness to learn and adapt quickly with minimal supervision.
• Strong communication skills and ability to work in a team-oriented environment.

Preferred (but not required):

• Exposure to Microsoft Intune or other mobile device management platforms.
• Basic understanding of application deployment and system testing.
• Internship or academic project experience in IT support or system administration.