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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The AI Solution Architect Leads multiple team members across one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to create and achieve the vision while executing on strategies and key deliverables. They serve as advisors to the hands-on team members, coaching in execution and solution best practices.
The AI Solution Architect has demonstrated proven expertise in technical knowledge or cross-cloud Salesforce product knowledge with multiple years of industry experience, consulting experience, and expert level knowledge of their client's business to deliver customer ROI. The Architect Leads all platform configuration activities and is a key point of contact for the overall solution - they own the final state vision. This role also contributes to internal efforts aligned to the organization's strategic roadmap.
Key ResponsibilitiesI. Solution Ownership & Delivery Leadership
- Final State Vision: Own the final state vision of the overall solution, ensuring alignment between customer requirements, business processes, and technical feasibility, especially for Agentforce and AI integrations.
- Configuration Activities: Lead all platform configuration activities for the solution, from initial design through to deployment.
- Process Improvement: Identify business process improvements and opportunities for automation, translating these into actionable solution designs.
- Issue Resolution: Applying knowledge, skills, and judgment to make decisions and resolve issues throughout the project lifecycle.
- Workstream Leadership: Lead multiple team members across one or more workstreams, executing on strategies and key deliverables, and efficiently scoping work and assessing implementation level of effort.
- Billable Utilization: Maintain a target billable utilization aligned to the role.
II. AI, Data, and Technical Execution
- Integration Mapping: Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
- AI Process Design: Design business processes that embed AI/ML capabilities, including building agentic prompts in a no-code environment and defining automated processes involving Agentforce solutions.
- Documentation: Documenting work using flow charts, written descriptions, screenshots, and videos to ensure clear knowledge transfer and compliance.
- Integration Literacy: Demonstrate integration literacy with core systems (ERP, PLM, MES, etc.).
- Enterprise Application Expertise: Leverage deep enterprise applications and transformations experience to understand the integration of cloud solutions within the customer's existing technology stack.
III. Client Partnership & Strategy
- Strategic Advising: Serve as an advisor to the hands-on team members and client stakeholders, coaching in execution and solution best practices to maximize customer ROI.
- Business Acumen: Apply expert level knowledge of the client's business and key processes in their industry specific domain to ensure the solution delivers strategic value.
- Internal Contribution: Contribute to internal efforts aligned to the organization's strategic roadmap, sharing expertise to build the broader team's AI and Agentic capabilities.
Required Skills and Qualifications - Experience: 8+ Years of practical experience in enterprise software implementation, technology consulting, or solution architecture for large-scale digital transformations.
- Enterprise Applications: Deep enterprise applications and transformations experience with core systems (ERP, PLM SCM, MES, or similar) required.
- Industry Knowledge: In-depth knowledge of key processes in industry-specific solutions.
- Solution Design: Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
- Process Modeling: Expertise in process modeling tools and standard methodologies. Excellent process design skills, including the ability to critique visual elements and optimize user flows.
- AI Delivery Leadership: Direct experience developing or implementing agentic AI and generative AI solutions at an enterprise scale, managing modules or workstreams across all project stages (design, deployment, and post-go-live support).
- Project Governance: Expert level knowledge of project management tools, data modeling, systems analysis, and design.
Travel: Ability to travel as required to meet with key customers and partners.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
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Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $162,600 - $223,700 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $177,600 - $244,200 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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