ServiceNow Project Manager (CMDB / ITSM)

Job Title: ServiceNow Project Manager (CMDB / ITSM)

Duration: 12-24+ months

Location: Pittsburgh, PA - onsite Tues, Weds, Thurs

Time Zone: EST (some off-hours calls with Australian customers will be required occasionally)

Pay Rate: $40/hr - $50/hr all-in rate (depending on experience)

Job Description:

Seeking a resource to provide long-term support for client s Enterprise Operations team. This resource will help manage projects to aid in the development and rollout of best practices for their current ServiceNow CMDB environment, specifically Service Mapping. Currently running version Yokohama, and tracking servers and databases. Consultant needs to understand incident and change management, be able to engage with the team and get their hands dirty within ServiceNow. Do not need a technical/developer, but someone with functional knowledge of CMDB would be very beneficial. The role will primarily support two areas within the Enterprise Operations team: Incident Management and CMDB Mapping.

Must:

ITSM/ITOM knowledge, including CMDB and Service Mapping

PM skills

Good communication

Good mix of both PM skills and hands-on ServiceNow