Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.
Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details
Job Title: Unified Communications Analyst
Location: Boston, MA, US
Duration: 6 Months (Contract)
Detailed Description of Services:
- Platform Strategy & Architecture Support: Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform.
- Implementation Management: Create detailed time and material estimates for new system builds and large-scale upgrades.
- Vendor and Team Coordination: Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time.
- Enterprise Support & Troubleshooting:
- Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and CMS (Call Management System) environments during the transition.
- Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms.
- Monitor and maintain call center performance metrics, leveraging prior experience with Avaya CMS.
- Documentation & Training:
- Develop and document detailed system configurations and procedures (Visio experience a plus).
- Create clear, user-friendly instructions and training materials for end-users across all business units.
- Assist in training call center agents on new system features.
- Cross-Functional Collaboration: Effectively work across various groups and business units to define technical requirements and processes.
- System Enhancements: Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus).
- Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
- Perform all other duties and projects that may be assigned.
Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to raj (dot) sekhar (at) kellton (dot) com Phone 703-5 9 2 .9.5.1.7
Thanks for all your time!
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