System Support Technician in Austin, TX (HYBRID) only local to Texas

Job title: System Support Technician

Location: Austin, TX (HYBRID)

Duration: 12+ Months (Long Term)

Visa: GCH, GC-EAD, H1B’s

Client: DAG2609 

Job Description:

The successful candidate will provide back-end support for Austin Energy’s Safety Incident Management System (Cority), which is also used for other enterprise-level functions. The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions.

Required skills:

• 8+ years of Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
• 8+ years of Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system.

Preferred skills:

• 1+ year of Experience in creating job aids and user/admin documentation for users of enterprise technology system
• 3+ years of Experience in using the Cority GX2 platform specifically.
• 3+ years of Experience providing advanced and escalated technology service support
• 1+ years of Experience with Microsoft Office 365
• 1-3 years of Provide professional technical customer service to users

TERM OF SERVICE (Required):

March 2026 through September 30, 2026 (May be extended into FY27)

WORK HOURS AND LOCATION (Required):

EXAMPLE:

8:00 am – 12:00 pm (flexible) Monday through Friday

Resources are currently working remotely, but based on job requirements, candidate must participate in Team or WebEx meetings when required. Advance notification will be provided.

Other Special Requirements if applicable: Terms and Conditions:

No per diem or travel offered.