Sr. Business Process Architect

Job Title: Sr. Business Process Architect

Location: San Mateo, CA(Hybrid)

Contract role.

·  Enterprise Process Architecture & Governance
Own the end-to-end business process architecture across IT, Sales, Marketing, Data, CX, and Digital Workplace, ensuring process consistency, clarity, and governance across 200+ SaaS and AI applications.

·  Lead-to-Cash & Cross-Domain Process Integration
Design, document, and optimize cross-functional processes spanning Salesforce, Slack, Okta, and downstream systems, with a strong focus on Lead-to-Cash, customer lifecycle, and internal service workflows.

·  Systems & Integration Alignment
Act as the bridge between business teams and technical teams to ensure processes are correctly implemented across SaaS platforms, integrations, identity/access layers, and automation tools—reducing fragmentation and manual work.

·  Data, Reporting & Control Frameworks
Partner closely with Data teams to align business processes with enterprise reporting requirements, including custom, home-grown data systems used for internal decision-making and Leadership reporting, ensuring traceability and audit readiness.

·  Process Maturity, Scale & Change Leadership
Establish process standards, maturity models, and documentation practices; lead change management and stakeholder alignment as the company scales, introducing AI and automation responsibly into core workflows.