S2S Soft is a Global IT Solutions and Services company with unmatched expertise spread across various Industrial Internet like IT Staff, Document Management, Software Development, Mechanical Design and Independent Software Vendors. Our clients have relied on us for providing Technology initiatives and support for their business processes in the areas of Enterprise Application Management, Custom Application Management, Business Intelligence & EAI, Infrastructure Management & Security and Quality Assurance & Testing Services.
S2S Soft understands the unique challenges faced by various industries. Through hands on experience earned from different client engagements, we enable our customers to address their challenges with tailor made solutions best suited to their present systems. With a firm eye on Return on Investments of our customer, we conceive, build and deploy solutions that are robust, scalable and yet flexible. We partner with our clients on their long-term initiatives by providing real value while demonstrating high level of professionalism and ethics metus.
Hi,
Hope you are doing Good!!
This is Mohana from S2SSoft LLC, we are looking for the below mentioned job description. Kindly forward me your resume, Rate, and contact details for further process.
Role: Oracle DBA
Location: San Jose, CA-Onsite
Contract
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in enhancing customer satisfaction by ensuring the timely and quality resolution of escalated incidents related to Oracle Exadata and Database Administration. This position involves deep technical expertise and active engagement with stakeholders to drive improvements in operations and support processes.
(1.) Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets Related To Oracle Exadata And Database Administration In Line With Established Slas, Leveraging Expertise To Analyze Complex Issues Effectively.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Effective Documentation, While Also Facilitating Knowledge Sharing Sessions To Enhance Team Capabilities.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Gather Feedback And Understand Any Ongoing Issues, Ensuring Swift Resolution And Customer Satisfaction.
5. Validate And Present Analyses, Such As Root Cause Analysis And Trend Analysis, To Key Business Stakeholders, Using Insights To Drive Performance Improvements And Operational Excellence.
Skill Requirements
1. Expertise In Oracle Exadata And Oracle Database Administration
2. Strong Analytical Skills And Problem-Solving Abilities
3. Proficient In Creating And Maintaining Documentation And Sops
4. Excellent Communication And Stakeholder Management Skills
5. Ability To Mentor And Guide Team Members Effectively
Certification
1. Oracle Database Administrator Certified Professional (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable)
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