Type of Requisition:Regular
Clearance Level Must Currently Possess:None
Clearance Level Must Be Able to Obtain:None
Public Trust/Other Required:None
Job Family:Software Engineering
Job Qualifications:Skills:Software Development, Software Systems, Software Testing
Certifications:None
Experience:10 + years of related experience
ship Required:No
Job Description:Transform technology into opportunity as a
ServiceNow Development SME at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACTAs a
ServiceNow Development SME, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:
- Lead the end-to-end integration of BMC Remedy with the ServiceNow platform and architect integrations with other enterprise systems as needed
- Architect scalable and high-performance ServiceNow implementations, focusing on modules like Incident, Problem, Change, CMDB, and Service Catalog
- Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
- Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
- Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
- Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
- Provide technical guidance to team members, participate in code reviews, and assist in troubleshooting production issues to ensure platform stability
- Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
- Grow junior talent through mentoring, partnership, and technical reviews
- Author, review, and lead the creation of white papers and contract artifacts
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Maintain current ServiceNow and industry certifications, while obtaining additional certifications
- Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
- Create estimations on effort required to produce ServiceNow functionality
WHAT YOU'LL NEED TO SUCCEEDBring your engineering expertise along with a drive for innovation to GDIT. The
ServiceNow Development SME must have:
Education: Technical Training, Certification(s) or Degree
Experience: 10+ years of related experience
Required Skills:- Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
- Proven experience integrating BMC Remedy and/or Helix with ServiceNow
- Deep experience with integration technologies like REST APIs, SOAP, and web services
- In-depth understanding of ITSM processes and ITIL frameworks
- Proficiency in at least one scripting language - preferably JavaScript
- Familiarity with modern web technologies and cloud computing architectural principles for cloud-based platforms
- Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
- Ability to identify, understand, document, and create functionality aligning with customer value streams
- Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
- Strong organizational and time management skills while working in a rapid software development environment
- Ability to identify and learn new technologies quickly
- Excellent communication skills for collaborating with both technical and non-technical stakeholders
- Strong analytical, problem-solving, and debugging skills
Required Certification: - Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days
- Additional ServiceNow certifications strongly preferred
Location: State of Louisiana
- Candidates within LA who reside within 60 miles of our Integrated Technology Center in Bossier City, LA will follow a hybrid work model
- Candidates within LA who reside more than 60 miles from our office in Bossier City, LA will follow a remote work model
GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITYExplore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely salary range for this position is $191,250 - $258,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:10-25%
Telecommuting Options:Hybrid
Work Location:USA LA Bossier City
Additional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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