Technical Support Engineer

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary and commission/bonus plan
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

Johnson Controls is searching for a highly skilled and experienced Technical Support Engineer to work on the technical support of JCI's internal and customer portals. You will have an in-depth understanding of how to review and resolve customer tickets in a timely manner.

How you will do it:

You will be notified of issues through ServiceNow and help desks. You will be responsible for obtaining the necessary information to resolve issues, update application code, execute database queries, and collaborate with networking, DBAs, cloud engineers, and hardware engineers to ensure stability of JCI solutions. You will also responsible for generating statistics on tickets and advising the development teams on problem areas in the solutions. You will also be part of the customer portal agile team and assist with development and build efforts of JCI solutions. It is expected that you will point the development team to areas most affecting the customer from a support point of view.

What we look for:

• Bachelor's degree or equivalent experience required, specializing in computer science, engineering, or related field
• Minimum 5+ years of technical support for web and mobile applications
• Strong experience with ReactJS and Spring Boot development
• Experience using Jira and Azure DevOps
• Experience with ServiceNow or comparable ticket tracking systems
• Experience with cloud platforms (with a strong preference for Microsoft Azure)
• Experience with Microsoft Azure App Services, REDIS cache, and other cloud-based development tools
• Experience in supporting and analyzing REST and SOAP services
• Strong experience with running and creating SQL queries
• Experience with JavaServer Pages (JSP) and JavaServer Faces (JSF), a plus
• Experience with Agile/Scrum development practices and concepts
• Excellent communication and teamwork skills
• Experience and desire to work within a fast-paced, iterative development environment
• U.S. Citizen

NOTE: This is a virtual/remote position considering candidates who reside within the United States

HIRING SALARY RANGE: $89,000 -$119,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ;br>
#LI-Remote

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.