Overview
On Site
USD 45.00 - 53.00 per hour
Contract - W2
Skills
Financial Services
Information Technology
Help Desk
Information Security
Technical Support
Microsoft Windows
ServiceNow
Bomgar
OS X
Mobile Devices
Cisco
Videoconferencing
MDF
Management
Computer Networking
IT Asset Management
Remote Support
Finance
Computer Science
MEAN Stack
Customer Service
Training And Development
SAP BASIS
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for an IT Technical Support for a CONTRACT assignment with one of our premier financial services clients in Tampa, Fl. 5 days/wk in the office.
Responsibilities :
Required Skills :
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities :
- Manage service levels to guarantee the overall success of the US Information Technology Helpdesk, which provides the intake, resolution or assignment of technical requests and trouble tickets for the organization's US staff.
- Ensure all technical support requests are addressed within an acceptable time objective.
- Ensure all support requests are memorialized in a Service Now ticket. The information in the ticket must be accurate and complete.
- Escalate issues for critical teams, executives, and departments with specialized needs.
- Participate in technical support requests
- Look for trends. Identify high-volume ticket types and present them to the engineering teams so they can design solutions to reduce call volume.
- Identify repeat issues or issues affecting multiple users or sites to provide advanced warning of large-scale problems.
- Respond to incoming help requests from end users via telephone, Service Now tickets, MS Teams chats and email in a professional, courteous, effective, and efficient manner.
- Adhere to established information security standards and procedures
Required Skills :
- 5 years of current hands-on IT support experience.
- Skill Requirements : MS Office, Windows 11, Service Now, Bomgar, Virtual Desktops, Apple MacOS, Apple Mobile Devices, Cisco Video Conferencing, IDF/MDF management, Networking, Trade Floor Support, IT Asset Management, Remote Support.
- Experience supporting financial firms OR large, highly regulated companies.
- Ability to provide support to staff, including executives.
- Ability to prioritize high-risk issues.
- Periodically work nights and weekends as needed.
- An undergraduate degree in computer science or a related field
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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