The Technical Product Owner (TPO) is responsible for working with the various internal and external business partners to help provide solution design to complex business needs. The Technical Product Owner represents the business needs at the agile team level to ensure the team is delivering the functionality that meets business and client needs. He/she must have past experience working with agile technology teams and have business skills and experience.
This Technical Product Owner will be supporting a number of products under Assurant's Global Financial Services and International Lines of Business. It will support our Omni channel/Contact Center technology efforts (IVR, Chat, Chatbot, Routing, Softphone, etc.).
What will be my duties and responsibilities in this job? - Works closely with Business stakeholders and other areas in Assurant to understand business objectives and product requirements. Interpret high-level business, compliance, and financial needs/requests for complex projects, with little or no background information or foundation.
- A self-starter that has the ability to lead solution definition and refine requirements for several concurrent initiatives around the globe.
- Be the "go to" person for knowledge of the department's applications and data.
- Writes functional and technical user stories that clearly communicate customer/stakeholder needs to the Agile team, accepts stories once complete and demoed. Backlog planning, prioritization, and management.
- Understands and supports inter-team dependencies, and ability to identify priority issues and determine which issues can be managed within the authority of a TPO and being able to discern those issues requiring engineering support or to be directed from a higher authority.
- Analyze complex processes, interfaces, and sub-system problems for modification. Participate in new process definition efforts, as requested. Document existing and new business processes and workflows.
- Identify and resolve complex, non-routine problems and issues where no precedent has been established or exists. Identify trends/patterns; facilitate and/or conduct root cause analysis; recommend solution alternatives. Identify and implement process improvements.
- Communicate release date and scope for the initiatives the TPO is leading.
- Attends and actively participates in team events (e.g., daily stand-up, grooming, sprint planning, sprint review).
- Attend biweekly deployments and weekend support as needed.
What are the requirements needed for this position? - 3+ years of experience as a Technical Product Owner, Business Analyst, SME or process owner
- 2+ years of progressive experience gathering requirements and writing user stories for business application needs
- 2+ years of experience with Omni channel / Contact Center technology: IVR, Chat, Chatbot, Routing, Softphone, etc.
- Experience with Agile development; Agile or TPO certifications are a plus
- Ability to lead, prioritize and work independently or as part of a project team to complete multiple tasks, concurrently
- Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions
- Excellent oral and written communication skills
- Ability to work in a fast-paced environment with changing priorities
- Ability to develop productive working relationships with both technical and non-technical partners
- Ability to prioritize and work independently or as part of a project team to complete multiple tasks, concurrently
- Excellent organizational and planning skills
- Bachelor's Degree in Business Administration, technology or related field is desired
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Pay Range:
$88,000.00 - $147,000.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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