PSAP Relation Manager W2 role

100% Remote role

No agency or C2C will NOT be considered and Visa sponsorship is not available nor provided

We are seeking dedicated PSAP Relations Manager(s) to serve as key liaisons between our project team and Public Safety Answering Points (PSAPs) and state entities. This role is critical in facilitating the transition from legacy copper/TDM physical plant systems to advanced fiber-based solutions in alignment with new FCC regulations. The successful candidate will track and communicate the progress of Outside Plant (OSP) migrations and Session Initiation Protocol (SIP) Points of Interconnection (POI) buildouts, ensuring that public sector call-taking entities are well-informed and prepared throughout the migration process.
Key Responsibilities:

• Act as primary liaison with PSAPs and state agencies impacted by the decommissioning of Working Circuits (WCs) served by Local Service Requests (LSRs).
• Monitor and track progress of OSP migrations and SIP POI buildouts by AT&T on a per-state basis, ensuring compliance with FCC regulations.
• Provide timely updates to state 9-1-1 offices and individual PSAPs regarding POI completion timelines.
• Inform public sector entities when they can officially initiate migration notifications to Outside Service Providers (OSPs).
• Maintain ongoing communication with PSAPs and state offices to keep them informed of migration schedules and transitions from copper/TDM to fiber-based interim Legacy or full ESInet solutions.
• Respond to inquiries from public sector call-taking entities to clarify project status and next steps.
• Coordinate closely with project teams to ensure accurate and transparent information flow without managing the actual PSAP cutover activities.

Qualifications:

• Strong understanding of telecommunications infrastructure, particularly related to TDM, fiber optics, and IP-based emergency services networks (ESInet).
• Experience working with Public Safety Answering Points (PSAPs), state 9-1-1 offices, or in similar liaison roles preferred.
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
• Project tracking and coordination experience with attention to detail and deadlines.
• Ability to interpret regulatory requirements and translate technical progress into clear, actionable updates.
• Proactive problem-solving skills with a customer-focused mindset.
• Familiarity with FCC regulations related to emergency services telecommunications is a plus.