At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Organization Overview: As part of the Global Customer Office, the Business Intelligence and Analytics Teams (BI+A) teams are responsible to build, support and evolve some of the most important processes, platforms, and data for global commercial services. The GCO global master data strategy and delivery team is responsible for building and owning the data strategies and capabilities that provide a multipurpose foundation that enable exceptional customer experiences. Currently the team manages fundamental data domains such as customer, activity, product, alignment and consent across 95+ countries and multiple functional areas.
Responsibilities: The Associate of data operations for the Activity Domain will be responsible for ensuring quality and timely delivery of transactional data in assigned data domains to support all customer facing tools and processes. This includes the application of key global processes, data standards and governance associated with commercial data. Additionally, the manager will serve as the global commercial data subject matter expert for multiple business organizations. This position reports to the Senior Director of Global master data strategy and delivery.
Responsibilities include:
- Coordinates with GCO team members to deliver data capabilities that enable quality and timely customer experiences.
- Manages onboarding of new data sets to the global data environments
- Builds relationships with operations teams that support customer facing processes to ensure data standards and governance are enforced.
- Collaborates with Tech@Lilly, external vendors, and internal business partners to ensure operational excellence as measured through service level agreements, meeting project timelines, and end user satisfaction assessments
- Participates in projects to improve global data processes, systems, content and standards as driven by prioritized business needs
- Supports End to End process ownership for key business processes that utilize commercial data.
- Collaborates with GCO, Tech@Lilly, GOSO and other business partners to resolve technical, operational, or business problems for global data processes and systems
Basic Requirements: - Bachelor Degree, Computer Science preferred
- 3+ years master data stewardship or commercial operations experience in a pharma company
- 2+ years experience with data processes, tools and governance and working with cross functional projects and/or teams
- Experience with relational databases (Conceptual and querying languages and tools), data transformation, data wrangling and cleansing solutions. This should include the ability to use SQL
- Experience with Agile methodology
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.
Additional Skills/Preferences:- Written and verbal fluency in English
- Knowledge of Business intelligence solutions and concepts
- Preference for Glue Studio, Python and using JIRA
- Self-starting/motivating with the ability to lead a project
- Experience leveraging AI solutions including a working knowledge of Databricks
- Experience working with AWS solutions and Azure
- Great track record working across functions, especially partnering with business and IT sides
- Demonstrated high learning agility and capacity
- Effective problem solving skills
- Ability to challenge and influence appropriately, with resilience under pressure.
- Strong collaboration with colleagues across cultures
- Strong written and verbal communication skills
Additional Information:Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$64,500 - $151,800
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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