The Senior Business Systems Analyst (Sr BSA) will lead efforts to bridge business needs with technological solutions, providing advanced support and guidance to both business partners and development teams. This senior-level position involves technology discovery, in-depth process analysis, leading business requirements definition to successful completion strategic involvement in corporate initiatives, and functional oversight of complex projects. You will be a member of the Business Engagement Team and the project liaison between partner subject matter experts and the Information Technology team. This position is highly visible and interacts with partners within a specific Business Unit. The Business Systems Analyst is responsible for effective communication between partners and management as well as other support members and the Information Technology team. Additionally, the Sr BSA will guide less experienced or new team members, lead quality test planning efforts, elaborate detailed use cases that elucidate user experience requirements, manage User Acceptance Testing (UAT), and oversee deployment communications. This role requires extensive experience in the role ensuring high-impact project outcomes and continuous improvement within. This Sr BSA role has a primary focus on Manufacturing Operations, Quality, Health & Safety, and Engineering. The ideal candidate will bring expertise in production processes, plant operations, and manufacturing systems, supporting initiatives such as IT-OT convergence, ERP, MES, LIMS, QMS/LIMS, labeling, product traceability, maintenance and CMMS, and continuous improvement technologies. The Sr BSA will work Operations and plant leaders and cross-functional operations teams to optimize end-to-end manufacturing workflows, enhance operational reliability, ensure data and process integrity, and drive technology solutions that improve safety, quality, efficiency, and cost performance across manufacturing network.
Major Duties and Responsibilities:
- Shape Demand: Support and partner in the identification and prioritization of business opportunities / ideas, focusing on long-term strategic goals. Lead the cultivation and refinement of these business ideas into actionable demands including comprehensive business cases.
- Process Analysis: Conduct detailed assessments of current business processes using flowcharts and analytical tools to document and help identify gaps, inefficiencies, bottlenecks, and areas for improvement which can be addressed through the use of technology.
- Business Requirements: Lead the elicitation and documentation of complex, cross-functional business requirements for corporate and strategic priority initiatives.
- Quality Assurance: Ensure business requirements are met by partnering with the QA team in blackbox testing and leading UAT efforts, including test strategy, planning, execution, and issue resolution along. Identify potential risks and develop mitigation strategies to ensure project success. Engage in post-implementation reviews to identify lessons learned and drive continuous improvement.
- Stakeholder Communication: Facilitate effective communications between business partners, delivery teams, and executive stakeholders.
- Mentoring and Training: Guide less experienced and new BSA team members. Also work with Training and Development to create effective training media and training plans for end users of solutions.
- Partner with Manufacturing Operations, Quality, Health & Safety, and Engineering teams to understand plant processes and translate operational needs into effective technology solutions.
- Contribute to the improvement of end-to-end manufacturing workflows by analyzing core production processes and supporting systems that enable safety, quality, efficiency, and compliance.
- Additional responsibilities as assigned.
Education and Experience:
- Bachelor's Degree in Technology, Engineering, or Business
- 5-10 years of progressively increasing responsibility as a BSA
- Equivalent business experience, with extensive involvement in process analysis, process design and documentation
- Involvement in complex large scale and high impact projects/platform implementations that add significant business value.
Knowledge and Skills:
- Knowledge in multiple functional areas or be an expert in at least one of the following: Logistics, Product Lifecycle Management, and corporate systems (HR, Commercial, Finance, Supply Chain, and/or Operations).
- Demonstrate deep process knowledge of key end to end processes like Order to Cash (OTC), Record to Report, etc.
- Ability to perform system and process analysis duties including flow charting and value stream mapping using process and software documentation tools.
- Has direct participation and experience with multiple software platform implementations.
- Prior experience with process improvement methodologies and tools (Kaizen, Six Sigma, Green/Black Belt, etc.).
- Understanding of data systems, databases, software development life cycle, and information and application architecture.
- Experience leading the development of UAT and QA testing plans and cases.
- Ability to learn and adapt to new software and technology.
- Project management skills a plus.
- Excellent interpersonal skills.
Salary: $110,000- $135,000 per year (depends on experience level).
Benefits: Medical Insurance, PTO, 401 (k) and more.
About Us
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 27 years, PTP has operated as a premier Information Technology (IT) staffing, consulting, and recruiting firm—built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible. As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
AI-Assisted Interview Experience (Pete & Gabi – Rebecca):
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools—including our proprietary platform Pete & Gabi – Rebecca—to support parts of the interview process. These tools help us:
- transcribe interviews,
- summarize candidate responses,
- generate job-related insights
- streamline communication and scheduling.
Please note that
- AI does NOT make hiring decisions.
- All decisions are made by our human recruiters, hiring managers, or client partners.
- The AI does not evaluate facial expressions, emotions, or physical traits.
- It is used only to support fairness, consistency, and efficiency.
If you prefer a non-AI interview format, we will gladly provide an alternative.
Technical or Case Interviews (Role-Dependent):
For certain positions, you may participate in:
- a technical interview
- a coding challenge
- a case study
- a client-specific assessment.
We will always explain what to expect in advance so you can prepare with confidence.
Human Review & Selection:
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
Your Rights as a Candidate
At PTP, every candidate has the right to:
- Request a non-AI interview path
- Ask how your data is being used
- Request access to transcripts or interview recordings
- Request deletion of your AI-recorded interview
- Receive clear, timely communication
Our goal is to ensure you feel respected, informed, and supported throughout your experience
Our Commitment:
For more than 27 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
- transparent
- compliant
- equitable
- powered by innovative technology that enhances—not replaces—human judgment.
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
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