Incident Response Case Management & Coordination, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary

This Manager leads a frontline team responsible for incident routing, triage, and coordination across the Americas. IR CM serves as the central hub for initial incident response, interfacing with internal stakeholders, SMEs, and the Global Security Operations Center (GSOC) to ensure timely and effective resolution of reported cases.

Major Responsibilities

• Incident Management & Coordination
  
  • Oversee intake and triage of incidents via the Incident Routing and Tracking system.
  • Ensure accurate routing of cases to appropriate SMEs, including non-cyber-related incidents
  • Escalate critical issues and arrange closures in alignment with Crisis and Critical Incident Management protocols
• Team Leadership & Development
  
  • Manage IR CM staff, including resource planning and performance oversight.
  • Support onboarding and training of new team members.
• Process Optimization
  
  • Align IR CM operations with internal procedures and stakeholder workflows.
  • Partner with the Operational Resilience Team to refine response and reporting processes
  • Leverage automation tools like Torq to streamline updates and follow-ups
• Strategic Planning
  
  • Contribute to the design and pilot of the virtual incident response team structure.
  • Support maturity planning and strategy documentation for Incident response services

Qualifications

• Bachelor's degree in Information Technology, Cyber Security, Computer Science, or related discipline
• 7 + years of experience working in the Cybersecurity Operations or Information Security
• Relevant technical and industry certifications
• Experience with information security risk management, including information security audits, reviews, and risk assessments
• Japanese language proficiency preferred

Desired Skills

• Knowledge in one or more security domains including Security Governance and Oversight, Security Risk Management, Network Security, Threat and Vulnerability Management, or Incident Response and Forensics
• Knowledge of cloud security, networks, databases, and applications
• Knowledge of the various types of cyber-attacks and their implementations
• A fundamental understanding of enterprise cybersecurity frameworks such as MITRE ATT&CK and Cyber Kill Chain
• Ability to document and explain technical details in a concise, understandable manner
• Experience in operational processes such as security monitoring, data correlation, troubleshooting, security operations, etc.

The typical base pay range for this role is between $123K - $173K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.