Desktop Support Analyst

Juno is seeking a full-time IT Support Analyst to provide Level 1 technical support for end-user computing, mobile devices, and core business systems. This role serves as the first point of contact for IT issues, including desktop support, mobile device support, and ERP/CRM system troubleshooting. The ideal candidate is customer-focused, technically curious, and eager to grow in a fast-paced environment while supporting business-critical systems and internal users across the organization.

Compensation: $52,000 – $56,000 base salary + 5% annual bonus | On-site 4x weekly in Glen Mills, PA

Key Responsibilities

Desktop & Mobile Support

• Provide timely, user-focused technical support for Windows desktops, laptops, and peripherals (printers, scanners, etc.).
• Deploy, configure, maintain, and troubleshoot hardware, operating systems, and approved software applications.
• Support Android mobile devices, including application issues, connectivity, and configuration.
• Assist with mobile device management (MDM) and enforce security policies to protect mobile endpoints.
• Ensure devices comply with company security and usage standards.

ERP & CRM Support (Level 1)

• Serve as the primary point of contact for ERP and CRM user issues.
• Triage, document, and resolve basic system issues; escalate complex incidents to internal teams or vendors as needed.
• Provide basic user support and guidance to improve end-user proficiency with ERP and CRM systems.
• Track issues through resolution and communicate status updates clearly to users.

General IT Support

• Manage user accounts, access permissions, and groups using Active Directory, Microsoft 365, and related platforms.
• Log, track, and resolve support requests through the internal ticketing system.
• Maintain accurate hardware and software inventory records.
• Support new employee onboarding, including account setup, device provisioning, and access configuration.
• Document processes, procedures, and solutions to support knowledge sharing and continuous improvement.

Qualifications

• 1–3 years of experience in an IT support, help desk, or technical support role.
• Hands-on experience supporting Windows desktops, laptops, and peripherals.
• Familiarity with mobile device support (Android preferred) and MDM tools.
• Exposure to ERP and/or CRM systems in a support or user-facing capacity.
• Working knowledge of Active Directory and Microsoft 365 user management.
• Strong troubleshooting, documentation, and organizational skills.
• Excellent communication skills with the ability to support non-technical users.

Preferred Qualifications

• Experience in a multi-site or operations-focused environment.
• Familiarity with IT ticketing systems and asset management tools.
• Interest in growing beyond Level 1 support into systems, applications, or infrastructure roles.

Equal Opportunity Employer Statement

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law.

The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. It is expected that all employees are aware of this policy and create an environment that is sensitive and respectful to all individuals.