Job Description Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team Worldpay, LLC seeks Business Process Specialist - Payments Infrastructure Automation Analyst in Cincinnati, OH to ensure the successful analysis and reporting of project data involves using tools including Salesforce, Excel, and Tableau to identify trends, patterns, and anomalies affecting project performance.
What you will be doing The Business Process Specialist - Payments Infrastructure Automation Analyst will provide detailed reports on Key Performance Indicators (KPIs) and metrics for the North America Enterprise Implementation team are prepared to highlight critical insights and provide actionable recommendations for project success. Additionally, the role will:
- Customize ad hoc reports to ensure that they are created based on specific business requirements, understanding the unique needs of different stakeholders, and tailoring data presentation accordingly allowing the team to respond to changing business conditions and provide relevant information promptly.
- Develop and implement automated solutions for capacity modeling.
- Design algorithms and workflows to streamline data collection and analysis, enhancing the efficiency and accuracy of analyzing implementation consultants' project capacities and project-level complexity.
- Work with Excel, Tableau, and proprietary platforms to achieve optimal results.
- Perform regular reviews and refinements to ensure automated solutions remain effective and aligned with evolving business needs.
- Collaborate with various teams, including sales, operations, and finance for gathering comprehensive project-related information.
- Build strong working relationships to facilitate seamless data sharing and communication.
- Perform rigorous data validation processes, including cross-checking data sources and performing regular audits, ensure the accuracy and reliability of the information collected.
- Provide periodic reports showcasing team performance, including metrics such as project completion rates, resource utilization, client satisfaction, project outcomes, and identifying areas of success and opportunities for improvement.
- Present key findings to stakeholders in a clear and concise manner, ensuring the reports are accessible and understandable to all relevant parties to facilitate informed decision-making and help guide the direction of future projects.
Requirements Bachelor's degree or foreign equivalent in Business Administration or related field and four (4) years of experience in the job offered or a related occupation:
- performing data analytics and capacity forecasting on project management and payment processing data flows;
- utilizing automation tools including Smartsheets, Tableau, Salesforce and Excel for implementations teams to streamline project request and maintaining day to day team operation standards;
- building reports with leveraging databases including Microsoft Excel, Tableau, Smartsheets, and Salesforce;
- creating team and leadership dashboards to monitor team's day to day performance through appropriate flow forecasting and resource alignment;
- enhancing existing processes to leverage automation through docusign, Salesforce, Microsoft tools, and other automation tools.
In the alternative, the employer will accept a Master's degree in the above listed fields and two (2) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policy. When not telecommuting, must report to work site.
What we offer you - A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community
EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
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