Job Title: Contact Center Business Analyst
Location: Charlotte, NC (Day 1 Onsite)
Vendor Rate: $40/hr. On W2
Key Responsibilities
Good understanding about Contact Center Technology(CCT) Concepts
7 + years of experience in technical writing of business requirements
Reviews, analyzes, and evaluates information technology systems operations.
Determines user needs and requirements and recommends ways to improve systems.
Serves as primary point of contact between users and engineering/development staff.
Identifies, documents, reports, and tracks system issues.
Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
Design and optimize CX features in voice and chat applications to enhance user experience.
Develop detailed documentation and specifications for development and implementation.
Support the testing and deployment of new features and enhancements.
Provide ongoing analytical support to ensure continuous improvement of applications.
Required Qualifications
Proven experience as a Business Analyst in Contact Center domain.
Strong understanding of voice/chat applications in customer interaction environments.
Excellent analytical skills and ability to translate business requirements into technical specifications.
Experience with Agile methodologies and project management tools.
Strong communication skills, both written and verbal, with the ability to present complex information clearly.
Ability to work independently and collaboratively in a fast-paced environment.
Experience in the telecommunications industry.
"Siriinfo Solutions Inc is Equal opportunity employer"
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