Role: ServiceNow Solution Architect
Location: Tarrytown NY 10591 (Hybrid)
Job Description:
12+ years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst etc.)
Proven track record in independently managing end-to-end ServiceNow implementations for at least two application suites (ITSM / ITOM / SecOps etc.)
Proven track record as a platform owner / lead for mid/large ServiceNow deployments for global organizations
Minimum 5 years of experience in supporting ServiceNow sales; with hands on experience in with solution design, pricing, effort estimation, solution defense and drafting Statement of work.
Strong understanding of ServiceNow versions, features and licensing models.
Must have good communication and articulation skills with experience interacting with C-Suite stakeholders
Experienced working in an onsite – offshore model; managing offshore teams remotely.
Must have experience in independently driving discovery, design and ‘art of possible’ workshops with customers and can identify and map business requirements against platform capabilities.
Strong domain expertise in two or more of the following areas:
· IT Service Management
· Customer Service Management
· Security Operations
· Governance, Risk and Compliance
Strong working knowledge of some or all of the below ServiceNow application suites:
· ITSM
· ITOM
· IRM
· SecOps
ITAM
Must be ServiceNow certified
· One or more Certified Implementation Specialist (CIS) certifications
· CMA / CTA will be preferred
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