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Customer Success + Observability Consultant

Montreal, QC, CA • Posted 1 hour ago • Updated 1 hour ago

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Job Details

Skills

Java
aws
python
kubernetes
azure

Summary

Job Title: Customer Success + Observability Consultant
Location: Montreal, QC (Hybrid 3-4 Days Onsite in a week)

Job Description:

Consultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks include, but are not limited to the following:
Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Responsibilities include, but are not limited to the following Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
Work with our fleet leadership team to boost customer referrals and develop case studies
Basic understanding of Observability.
Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools..
Maintain technical documentation in our teams internal and user facing docs.
Required skills and qualifications include, but are not limited to the following:
Three to five years of experience in customer success
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications include, but are not limited to the following:
Bachelor s degree or equivalent in Computer Science or Communications
Knowledge of Jira
Prior Knowledge of Observability/APM products such as Grafana Labs/AppDynamics/Opentelemetry
Experience in event planning

Required Skills:

Knowledge of Python or Java

Nice to have (not must haves):

Cloud experience - aws/azure (deploying and maintain apps)

Kubernetes experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10106248
Position Id: 2025-3666/71253
Posted 1 hour ago

Customer Success + Observability Consultant

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Job Details

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Summary

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