Display name: Technology Support Specialist (Bilingual ? Japanese/English) #3491651 - Axiom Path - | Dice.com

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Display name: Technology Support Specialist (Bilingual ? Japanese/English) #3491651

• Posted 8 days ago • Updated 9 hours ago

Contract W2

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Axiom Path

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Job Details

Skills

Finance
Customer Relationship Management (CRM)
Customer Experience
System Migration
Bilingual
Collaboration
Continuous Improvement
Customer Facing
UPS
Customer Support
Technical Support
Fluency
Japanese
English
Communication
Documentation
Attention To Detail
Organizational Skills
Banking
Financial Services
ISO 9000
ACH
Migration
Onboarding
DICE

Summary

Be Part of a Dynamic Team

This opportunity supports a global financial institution known for its stability, long-term client relationships, and commitment to excellence in the banking sector. The team is composed of professionals who value precision, collaboration, and service-driven execution. The environment is fast-paced, highly structured, and focused on ensuring customers transition smoothly to updated systems and tools. This group plays a key role in supporting critical modernization initiatives and delivering an exceptional client experience.

What's In Store For You

Hybrid work model based in New York City
Exposure to large-scale system migration initiatives
Opportunity to use bilingual capabilities in a professional setting
Work with a team that emphasizes collaboration, communication, and continuous improvement

How You Will Make an Impact

Provide detailed guidance to customers on new system features and migration steps
Respond to customer inquiries via phone and email throughout the transition process
Maintain and update customer-facing documents including FAQs and migration instructions
Track migration progress, conduct follow-ups, and ensure customers remain on schedule
Escalate technical issues to internal teams and help drive resolution
Gather feedback and identify opportunities to improve the migration experience
Document interactions and prepare reports summarizing customer activity and trends

Are you an experienced technical support professional ready to make an impact?

Required Skills & Experience

5-7 years of relevant experience in customer support, technology support, or operations
Professional fluency in Japanese and English
Strong communication and interpersonal skills
Ability to remain flexible and composed in changing environments
Experience updating customer documentation and handling inquiries
Detail-oriented with strong organizational skills

Preferred Experience

Background in banking or financial services
Familiarity with ISO or ACH payment processes
Experience supporting system migrations or onboarding processes

#dice

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91004229
Position Id: 8NgdNz7kxN1x
Posted 8 days ago

Company Info

About Axiom Path

Axiom Path is a minority-owned global solutions provider committed to helping organizations drive value-driven results and transformative success through our Enterprise Talent Solutions, Consulting, and Advisory Services.

We leverage proprietary AI tools and technologies, along with our award-winning team of experienced industry experts, to deliver tailored solutions that meet our clients’ needs and drive businesses forward.

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Display name: Technology Support Specialist (Bilingual ? Japanese/English) #3491651

Axiom Path

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