IT Client Services Analyst

Primary Details
Time Type: Full time

Worker Type: Employee

The Opportunity: The purpose of this role is to provide IT support by troubleshooting hardware and software for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience. Strong focus on customer service, desktop and application support, process improvement, and understanding customer expectations and requirements.

• Location: Ramsey, Minnesota or Fargo, North Dakota
• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.
• The salary range for this role is: $28.00/hour - $42.00/hour

Your New Role

• Provides IT desktop services/support for employees and customers.
• Participate in answering incoming support calls and managing call queue.
• Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
• Facilitate accurate records by ensuring equipment asset tags are updated in system.
• Provide technical knowledge and advice to drive improvement initiatives.
• Delivery of defined starter/mover/leaver services.
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do" people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.

Required Qualifications

• Associate's degree or equivalent combination of education and work experience

Skills: Applications Support; Communication; Critical Thinking; Customer Service; Financial Systems; Incident Response; Information Technology (IT) Support; Intentional collaboration; Managing performance; Mentorship; Problem Solving; Risk Management; Service Improvement; Stakeholder Management; Technical Support

Preferred Experience

• Knowledge of general computer troubleshooting and support.
• Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts.
• Microsoft Windows 11
• Microsoft Office
• Citrix Workspace
• Active Directory
• VPN
• MFPs (multi-function printers)

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

• Tuition Reimbursement for professional certifications, and continuing education

• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US .

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!



QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills:
Applications Support, Communication, Critical Thinking, Customer Service, Financial Systems, Incident Response, Information Technology (IT) Support, Intentional collaboration, Managing performance, Mentorship, Problem Solving, Risk Management, Service Improvement, Stakeholder Management, Technical Support

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.