Director, Cloud Productivity & Identity (Microsoft Services)

Director, Cloud Productivity & Identity (Microsoft Services)

The Director of Cloud Productivity & Identity is a program leader responsible for the operational excellence, strategic direction, and continual modernization of all Microsoft-based cloud productivity and identity services. This role oversees internal and client Microsoft 365 (M365) tenants, SharePoint Online, Teams, Intune, Entra ID, Copilot for Microsoft 365, and CSP licensing services (resell, direct, and distributor/VAR-based).

As a senior leader, the Director owns the Cloud Productivity & Identity service portfolio, ensures high-quality project and operational delivery, and drives our Microsoft partnership strategy including attainment of Microsoft designations, partner scorecard improvement, engineer upskilling, and alignment to the latest Cloud Partner Program requirements. This position manages a small team of engineers and architects, serves as a thought leader in collaboration and identity modernization, and is deeply engaged in pre-sales activities, pipeline development, SOW creation, and technical presentations to clients and internal stakeholders.

Key Responsibilities

• Strategic Drive & Service Ownership
  • Define and execute the strategic vision for Microsoft cloud productivity, identity, and modern work offerings across Buchanan's client base and internal environment.
  • Own the full Cloud Productivity & Identity service catalog including M365, Teams, SharePoint, Intune, Entra ID, Microsoft Secure Score, Copilot, file storage & sharing, and related integrations.
  • Develop multi-year product roadmaps, standards, and best practices aligned with Microsoft's Modern Work and Security architectures.
  • Oversee governance of internal Microsoft tenants across multiple business entities and partner tenants.
• Operational Oversight & Delivery Excellence
  • Lead and mentor a small team of engineers responsible for project delivery, escalation support, tenant administration, operational automation, and service improvements.
  • Ensure consistent delivery quality, adherence to SLAs, and optimization of client environments (Secure Score, configuration baselines, governance posture).
  • Establish and maintain operational KPIs, SOPs, service health reporting, and continuous improvement programs.
  • Drive standardization of Intune device management, identity lifecycle workflows, and M365 security/compliance policies across clients.
• Microsoft Partnership & Designations
  • Own Microsoft partnership strategy across multiple partner tenants and identity domains.
  • Lead efforts to achieve and maintain Microsoft solution designations and specializations (Modern Work, Security, etc.).
  • Create internal certification pathways and support engineering readiness to improve partner scorecard metrics.
  • Act as the liaison with Microsoft account teams, distributors, VAR partners, and ecosystem vendors.
• CSP Licensing & Commercial Management
  • Oversee CSP licensing operations (direct and indirect), including pricing strategy, quoting, license optimization, margin protection, reconciliation, and lifecycle management.
  • Guide account managers and clients in selecting appropriate licensing bundles, Copilot entitlements, and compliance-aligned SKUs.
  • Manage multi-tenant license governance and ensure contractual alignment with Microsoft and distributors.
• Pre-Sales, Pipeline Development & Client Engagement
  • Partner with sales, account management and partners to scope client initiatives, provide solution recommendations, and influence pipeline strategy.
  • Facilitate pre-sales discussions, technical discovery calls, and conduct client-facing presentations.
  • Compose and review Statements of Work (SOWs), proposals, and strategic roadmaps for collaboration, identity, and modern work engagements.
  • Represent the practice as an executive sponsor during key client interactions.
• Innovation, Automation & Integration
  • Drive automation capabilities for tenant provisioning, configuration baselines, license workflows, identity lifecycle, Teams/SharePoint governance, and monitoring.
  • Evaluate, implement and manage third-party tools for M365 management, migrations, licensing, backups, and reporting.
  • Lead adoption of Microsoft Copilot and AI-enabled productivity features across clients and internal operations.
  • Champion integration strategies using Graph API, PowerShell, Intune APIs, Entra Verified ID, and M365 ecosystem tools.

Required Qualifications

• 10-15+ years of progressive IT leadership experience, ideally within a Managed Services Provider or consulting environment.
• Deep expertise across the Microsoft 365 and Entra ID ecosystem including:
  • Tenant administration and architecture
  • Teams + SharePoint Online (modern collaboration)
  • Microsoft Intune and device management
  • Entra ID identity governance, MFA, conditional access
  • Microsoft Secure Score & M365 security/compliance controls
  • Copilot readiness and enablement
• Strong understanding of CSP licensing models (direct, indirect, VAR), invoicing, and commercial governance.
• Experience managing engineers or architects in a high-velocity services organization.
• Proven ability to participate in sales cycles, craft SOWs, and deliver compelling technical presentations.
• Experience with complex multi-tenant environments and Microsoft partner programs.
• Strong communication, executive presence, and client-facing leadership skills.

Preferred Qualifications

• Microsoft certifications such as: MS-102, SC-300, SC-100, AZ-305, Teams Administrator, Security Administrator (or equivalent), Microsoft Solutions Partner/Designation experience
• Background in Zero Trust principles, M365 security architecture, and identity governance automation.
• Experience building cloud practice offerings or service lines within an MSP or consultancy.
• Familiarity with migration tooling (SharePoint migration tools, third-party suites, identity migration utilities).
• Strategic thinking and the ability to translate vision into an executable roadmap.
• Strong mentoring, coaching, cross-functional collaboration, and people development skills.
• Business acumen with the ability to balance technical, financial, and operational considerations.
• High ownership mindset with bias for improving service quality, automation, and security posture.