IT Project Manager

Genesis10 is currently seeking an IT Project Manager with our client in the financial industry located in Richmond, VA. This is a 12+ month contract position.

Responsibilities:

• Drive our design and implement the ServiceNow Knowledge Base
• Focus on augmenting the team by adding skills that address current bottlenecks, particularly in the migration of Knowledge management content and processes to ServiceNow
• Migrate the knowledge related to security vulnerability remediation
• Lead the migration of our existing content and supporting processes from current state of confluence to ServiceNow KB
• Design how our KB will be organized in ServiceNow
• Structure hierarchy templates
• Define personas involved
• Develop a plan to maintain existing content
• Collaborate with cross-functional teams to ensure seamless integration
• Translate existing operating routines into target environment
• Manage project routines and leadership communication to ensure leadership visibility of the work
• Serve as an advocate coach-trainer to our team on the KMS module on SN
• Develop and document workflows and procedures for migration
• Provide training and support to end-users post-migration

Requirements:

• 5 years' experience with ServiceNow Vulnerability Response Module is preferred
• 7 years' of experience in design and implementation of knowledge module (KMS) in ServiceNow
• Experienced Project Manager
• Working knowledge of other modules outside of KMS
• Strong knowledge of other ServiceNow platform modules (CMDB, ITSM)
• Experience in Knowledge Management systems and processes, including overseeing a team of technical writers creating content
• Excellent communication and project management skills
• Ability to work collaboratively in a team environment
• In a dynamic fast-pasted environment
• Certification in ServiceNow Administration or Implementation
• KCS certification
• Prior experience in IT Change Leadership roles
• Familiarity with agile methodologies
• AI experience, exposure to Copilot
• Working with patching or some technical domain

Pay range: $52.10 - $60.10

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.