Help Desk Support: II

IT Support Specialist
Houston, TX | On-site | 6-month contract (with strong potential to extend)

This is a hands-on, front-line IT support role for someone who enjoys being the first call when things don’t work — and the person who sticks with it until they do. You’ll support end users across phone, email, and chat, helping keep day-to-day technology running smoothly and frustration to a minimum.

You’ll troubleshoot a mix of hardware, software, and voice/data issues, knowing when to dig in and when to escalate. Clear communication matters here — you’ll document issues accurately, write clean and useful tickets, and follow problems through to resolution rather than passing them along and forgetting about them.

This role is well-suited for someone who’s comfortable juggling multiple tickets, can explain technical issues in plain English, and takes pride in being reliable and responsive.

Must-haves

• 3–5 years of hands-on IT support experience

• Solid experience working in ticketing systems and documenting technical issues clearly

• Broad working knowledge of:

  • Windows operating systems

  • Azure and Intune

  • Microsoft 365

  • Desktop and laptop hardware

  • Printers and basic networking

If you like being the calm, capable presence users trust — and you enjoy solving problems instead of just logging them — this is a great on-site opportunity with room to continue beyond the initial contract.