Application Development Expert

Job Title: - Application Development Expert
Location: - 400 Washington Avenue, Towson, MD 21204

Overview

We are seeking an experienced Microsoft Dynamics 365 CRM Technical Architect / Subject Matter Expert (SME) to lead the design, architecture, development, and implementation of enterprise CRM solutions. This role will be responsible for delivering a scalable, secure, and high-performing Microsoft Dynamics 365 CRM platform, with a strong focus on business alignment, system integration, and end-user adoption. The position will primarily support initiatives for the Department of Economic and Workforce Development and related stakeholders.

Key Responsibilities

• Serve as the Subject Matter Expert (SME) for Microsoft Dynamics 365 CRM, owning the overall solution design, architecture, and technical implementation.
• Define and document the logical, technical, and physical architecture for Microsoft Dynamics CRM solutions.
• Design, build, and deploy a production-ready CRM solution aligned with departmental and enterprise business needs.
• Lead day-to-day administration, configuration, customization, support, monitoring, and maintenance of the Dynamics 365 CRM environment.
• Develop custom solutions using Dynamics 365 customization tools, plugins, workflows, and integrations.
• Mentor and train internal team members on Microsoft Dynamics development best practices.
• Collaborate with business stakeholders to gather, analyze, and document requirements, translating them into technical and functional design specifications.
• Work closely with business analysts, project managers, and technical teams to deliver end-to-end CRM solutions.
• Design and execute data migration strategies, including data mapping, cleansing, validation, and post-migration support.
• Build prototypes and demonstrations to validate solutions and gather user feedback.
• Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems using APIs and web services.
• Provide ongoing technical support, troubleshooting, and end-user training.
• Conduct quality assurance, testing, and performance validation to ensure solutions meet functional and technical requirements.
• Support project planning, scheduling, releases, and deployment of new CRM features and enhancements.

Minimum Qualifications

• Bachelor s Degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• Minimum 7 years of experience in the IT industry.
• At least 3 years of experience as a technical expert or lead in an IT organization.
• Minimum 3 years of hands-on experience developing in Microsoft Dynamics 365 CRM.
• Strong expertise in Dynamics 365 CRM customization and development.
• Proficiency in JavaScript, C#, .NET, and Web Services.
• Experience working with Dynamics 365 APIs and SDKs.
• Solid understanding of CRM concepts, processes, and solutions.
• Experience with SQL, database management, and data migration techniques.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.

Preferred Qualifications

• Master s Degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
• Proven experience delivering a full life-cycle Microsoft Dynamics CRM implementation, from design through deployment and support.
• Strong knowledge of CRM data modeling, workflows, business rules, and UI customization.
• Familiarity with the Microsoft Power Platform, including Power BI, Power Automate, and Power Apps.
• Experience integrating Dynamics CRM with Microsoft SharePoint.

Regard,

Aman (AD)

Metalight Solutions Inc

Email:

Phone: +1