Senior Product Operations Analyst Product Operations & Compliance - Infinite Computer Solutions (ICS) - Berkeley Heights, NJ, US | Dice.com

Infinite Computer Solutions (ICS)

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Senior Product Operations Analyst Product Operations & Compliance

Berkeley Heights, NJ, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Depends on Experience

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Job Details

Skills

Cross-functional Team
Legal
Management
Network
Onboarding
Operational Efficiency
FOCUS
Finance
Financial Services
Go-To-Market Strategy
Issue Resolution
Customer Communications
Customer Facing
Documentation
Effective Communication
Attention To Detail
Business Process
Collaboration
Communication
Product Development
Product Lifecycle Management
Product Management
Regulatory Compliance
Conflict Resolution
Payments
Problem Solving
Process Improvement
Product Support

Summary

Title: Senior Product Operations Analyst Product Operations & Compliance

Job Description:

The Senior Product Operations Analyst will be responsible for ensuring product operations excellence by collaborating with both internal and external stakeholders to streamline client onboarding, maintain compliance, and enhance overall product support. This role will play a critical part in tracking compliance activities, managing client communications, managing internal and external relationships and driving process improvements for operational efficiency.

Key Responsibilities:

Develop and manage internal and external communications regarding product or network rule changes in collaboration with the Communications team.
Build & maintain internal and external connections and relationships
Project manage and track compliance-related activities, particularly for Zelle EWS non-compliance notifications and communications.
Organize and ensure timely completion of compliance documentation while coordinating with client-facing teams to maintain effective communication.
Establish and refine internal support processes to enable prompt responses to client-facing issues.
Manage Go To Market meetings with stakeholders ahead of each release.
Develop documentation processes to capture and share knowledge gathered from issue resolution, promoting self-help practices among internal teams.
Work with Product Management and Legal teams to coordinate and submit waivers for non-compliance with third-party network rules.
Maintain an ongoing issues log with third-party partners and collaborate with key stakeholders to track and resolve issues.
Partner with Product Management to create and deliver content for monthly and quarterly client webinars.
Lead cross-functional team meetings to drive alignment and achieve key business outcomes.

Required Qualifications & Experience:

7+ years of experience in financial services and technology environments.
Experience with electronic payments and payment networks.
Excellent written and verbal communication skills.
Proven experience in internal and external support roles managing key relationships with a focus on compliance and operations.
Strong attention to detail and ability to manage multiple workstreams simultaneously.
Experience establishing and improving internal business processes.
Strong problem-solving skills with the ability to proactively identify and resolve issues.
Ability to work independently while maintaining alignment with cross-functional teams.
Experience collaborating with cross-geographical and international teams.

Preferred Qualifications:

Knowledge of PDLC (Product Development Life Cycle)
Prior experience working with legal and compliance teams.

Education:

Bachelor s degree in Finance, Business, Engineering, or a related field.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 8829910
Posted 9 hours ago

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Senior Product Operations Analyst Product Operations & Compliance

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