VTC Engineer

Description
The VTC SME provides technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems with in the VOIP infrastructure. Troubleshoots performance issues. Analyzes voice traffic and provides capacity planning solutions.
Core Responsibilities and Duties:
System Administration and Maintenance
Configure, deploy, and maintain VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms).
Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools.
Perform firmware updates, patch management, and endpoint re-certification as needed.
Ensure systems are compliant with organizational standards, including network configurations like VLANs and QoS.
Troubleshooting and Support
Diagnose and resolve hardware, software, and network issues affecting VTC systems.
Respond to user support tickets and provide on-site or remote assistance for live meetings.
Coordinate with vendors for advanced troubleshooting or hardware replacements.
System Integration and Testing
Integrate VTC solutions with collaboration platforms such as Microsoft Teams, Zoom, and WebEx.
Conduct system testing, including network assessments, audio-video quality checks, and IPV6 compatibility tests.
Validate and deploy certificates for endpoint security.
User Training and Documentation
Conduct training sessions for end users on VTC system operations and meeting management.
Develop and maintain Standard Operating Procedures (SOPs) for troubleshooting, system setup, and maintenance workflows.
Project Execution
Assist in large-scale deployments, including field office upgrades and new installations.
Participate in meetings to discuss project timelines, requirements, and deliverables with internal teams and external partners.
Required Skills and Qualifications:
Candidate must have resided in the U.S. for at least 3 years and the ability to obtain a public trust (can take 2-3 months).
Technical Proficiency
Strong knowledge of VTC protocols (SIP, H.323, RTP) and networking concepts (TCP/IP, firewalls, QoS).
Experience managing VTC equipment such as Poly, Cisco WebEx devices, and Surface Hub systems.
Communication and Support Skills
Excellent verbal and written communication skills for user support and technical documentation.
Ability to work under pressure during live meetings and quickly resolve critical issues.
VTC-Specific: CCIE, Poly Certified Video Engineer (PCVE).
ITIL Foundation (required)
Experience
10 + years of experience in video teleconferencing support or a related IT field.
Previous experience in a federal or enterprise environment is a plus.
High School Diploma
Soft Skills
Strong organizational and multitasking skills.
Initiative to identify and implement system improvements.
Strong written and oral communications.
Top Skills Details
Top 5 Skills
Enterprise VTC Architecture: Ability to design and build large-scale, multi-platform VTC environments across Teams, Google Meet, Cisco, and Poly systems.
VTC Protocols & Networking: Strong understanding of SIP/H.323, QoS, VLANs, call flows, and how network issues impact audio/video quality.
Room System Engineering: Experience deploying and managing enterprise room systems (Poly, Cisco, Teams Rooms, Surface Hub) including configuration, updates, and integration with backend tools.
Platform & Infrastructure Integration: Ability to integrate VTC systems with CUCM, Clarity, RPRM, ISE, and identity/calendar services
Complex VTC Troubleshooting: Troubleshoot issues such as packet loss, jitter, registration failures, certificate errors, and live room/meeting failures.
Additional Skills & Qualifications
Excellent communication skills
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $60.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.