Application Support Engineer (Java, Android / iOS)

Job Title: Application Support Engineer (Android / iOS)

Location: Remote, W2 Contract

Job Description:

Experience:

2-5 Years

Job Summary

We are looking for an Application Support Engineer to provide L1/L2 support for mobile and backend applications. The ideal candidate should have hands-on experience in incident management, application monitoring, and ServiceNow, along with a basic understanding of Android/iOS platforms, Java, and SQL. Strong communication skills are essential for collaborating with internal teams and stakeholders.

Key Responsibilities

Application & Production Support

• Provide L1/L2 support for Android and iOS applications.

• Monitor application health and performance using monitoring tools.

• Identify, analyze, and resolve application issues within defined SLAs.

• Perform root cause analysis (RCA) and provide permanent fixes or workarounds.

Incident & Ticket Management

• Manage incidents, service requests, and problems using ServiceNow.

• Escalate issues to development or infrastructure teams when required.

• Ensure proper documentation and closure of tickets.

Technical Support

• Support applications developed in Java.

• Perform basic SQL queries for data validation, troubleshooting, and reporting.

• Assist with application deployments, patches, and releases.

Communication & Coordination

• Communicate effectively with business users, QA, and development teams.

• Provide regular status updates and incident reports.

• Participate in on-call support and shift-based operations, if required.

Required Skills & Qualifications

• Technical Skills

• Basic to intermediate knowledge of Android and iOS applications

• Working knowledge of Java

• Strong understanding of SQL (queries, joins, data analysis)

• Experience with ServiceNow for incident and ticket management

• Knowledge of application monitoring tools (APM, logs, alerts)

Soft Skills

• Excellent written and verbal communication skills

• Strong problem-solving and analytical abilities

• Ability to work in a fast-paced support environment

• Team player with a customer-focused mindset

Good to Have

• Experience in production support / application support

• Understanding of ITIL processes (Incident, Problem, Change Management)

• Exposure to cloud-based applications or microservices