Sr. Salesforce Developer (Agentforce Voice)
• Posted 14 hours ago • Updated 1 hour ago.png%3Fformat%3Dwebp&w=828&q=75)

Octans Group LLC
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Job Details
Skills
- Architecture
- Automation
- Cloud Computing
- Cloud Services
- Safety Principles
- Artificial Intelligence
- Call Centers
- Requirements Analysis
- Workflows
- Business Process Improvement
- Application Programming Interfaces (APIs)
- Data Streaming
- Performance Tuning
- Customer Relationship Management
- Billing Processes
- Enterprise Resource Planning
- Data Modelling
- Acceptance Testing
- Middleware
- Apex Code
- Salesforce.Com
- Service Management
- Service Request Management
- Business Efficiency
- Case Management
- Computer Telephony Integration
- Genesys
- Mulesoft
- Routing
- Simple Object Access Protocol (SOAP)
- Webhooks
Summary
Local to GA or NY - Inperson Interview is must.
Position: Sr. Salesforce Developer (Agentforce Voice)
Location: GA or NY (Onsite)
Duration: Longterm
Interview Mode: Onsite in Either of the location GA or NYC. Someone who can go Inperson interviews.
Role Summary:
We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.
This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.
Key Responsibilities
- Lead Salesforce Agentforce Voice design and deployment for contact center use cases
- Architect and implement Salesforce Genesys CTI integrations (voice, chat, IVR, routing)
- Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
- Implement SRMEA capabilities including service request management, escalation, and resolution workflows
- Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
- Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
- Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
- Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
- Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
- Support production stabilization, optimization, and continuous improvement initiatives
Required Skills & Experience:
Salesforce & AI
- 8+ years of Salesforce experience with Service Cloud
- Proven Agentforce Voice or AI-powered voice automation deployment experience
- Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
- Experience implementing SRMEA or enterprise service management patterns
- Apex, LWC, Customization
Contact Center & Genesys:
- Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
- Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
- Integration experience using Genesys APIs, webhooks, and middleware
Integration & Architecture:
- Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
- Strong understanding of data models, security, and performance optimization
- Experience integrating voice, chat, email, and digital channels into Salesforce
- Dice Id: 91172085
- Position Id: 2026-75
- Posted 14 hours ago
Company Info
About Octans Group LLC
We enjoy working hard, sometimes long nights, switching between multiple projects, chasing mission impossible deadlines and we don't just keep planning, we do travel all over the world and stay motivated to keep transforming people's lifestyle through technology.
Unlike everybody, Instead of just focusing on technology, our focus is on your business and how you can use “IT” to work for you.
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