Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:Being a member of the IT Asset and Service Management team you will be part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally. As a ServiceNow ITOM Architect, you will be directly responsible for ServiceNow's ITOM suite of products and discovery, as part of the ServiceNow Engineering team, playing a critical role in the modernization of how we ensure assets and/or configuration items are managed and the relationships between them. This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB.
You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB, Event Management, and other ITOM product features. You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources for our hybrid environment. The person in this role will also work collaboratively across business and technology services to drive discovery remediations and/or troubleshooting efforts. The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.
Your Primary Responsibilities: - Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
- Lead Event management implementation efforts to minimize noise
- Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
- Lead efforts related to consuming additional data sources into the CMDB
- Work collaboratively across business and technology services to evolve and mature CMDB
- Key SME on various company-wide and IT initiatives which have a CMDB impact
- Communicate changes to discovery that will impact the SACM data or processes
- Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
- Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
- Develop and implement new discovery patterns
- Drive discovery remediations and/or troubleshooting efforts either on request or proactively
- Provide visibility to performance and issues related to discovery
- Provide direction and support to junior team members
- Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior
Qualifications: - Minimum of 8 years' hands-on experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success: - Proven track record of maintaining and enhancing existing ServiceNow discovery, Event Mangement
- Experience with initial deployment(s) of ServiceNow discovery
- Experience with discovery in a hybrid environment
- SME-level understanding of ServiceNow CMDB hierarchy
- Familiarity with Common Service Data Model (CSDM)
- Familiarity with Service Mapping is a plus
- Knowledge of the Agile methodology
- Knowledge of scripting languages including PowerShell or Bash
- Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
- ITIL certified (Foundation v3 or v4)
- ServiceNow Discovery certification
- Experience in a regulated industry is a plus
- Preferred certifications:
- Service Mapping
- AWS certification
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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